1. Our Commitment
At Redmoor Health, we are committed to conducting our business with honesty, integrity, fairness and respect.
As an organisation working closely with the NHS and wider healthcare sector, we recognise our responsibility to maintain high ethical standards in everything we do.
Our Code of Ethics sets out the principles that guide our behaviour, business decisions and relationships with employees, customers, suppliers, partners and the communities we serve.
This Code applies to all employees, directors, contractors and individuals acting on behalf of Redmoor Health.
2. Our Company Values
Our company values define who we are, how we work and the standards of behaviour we expect from everyone representing Redmoor Health. They underpin our ethical commitments and guide our relationships with colleagues, customers, suppliers, partners and the communities we serve.
Trusted: We uphold the highest standards of integrity, transparency, confidentiality in our interactions with each other and our partners. Trust is the foundation of everything we do.
Agile: We embrace responsiveness and flexibility in our approach to providing innovation and transformation. We adapt quickly to changing circumstances and are open to new ideas and approaches. Our flexible mindset allows us to respond effectively to the evolving needs of our partners.
Innovative: innovation is at the core of our DNA. We encourage a culture of creativity, where every team member is empowered to think outside the box, explore new possibilities, and develop new solutions to the transformation challenges in health and social care.
Authentic: our authenticity is our strength. We take pride in delivering on our promises and maintaining the highest standards of integrity across all of our work and with each other, with sincerity and friendliness.
Quality: we are dedicated to delivering the highest quality services and products while ensuring exceptional value for money. We continuously strive for excellence in all that we offer.
Collaborative: a passion for collaboration is key to our success. We foster a collaborative and inclusive environment where diverse perspectives are celebrated. We believe that working together not only leads to better outcomes but also creates a workplace where people are passionate about their work.
These six values are more than statements of intent. They provide the foundation for the ethical standards set out in this Code and guide the everyday decisions, conduct and responsibilities of everyone working for or representing Redmoor Health.
3. Integrity and Professional Conduct
We expect everyone representing Redmoor Health to act honestly, professionally and responsibly.
We are committed to:
- Acting with integrity and transparency in all business dealings.
- Treating colleagues, customers and partners fairly and respectfully.
- Maintaining professional standards and taking responsibility for our actions.
- Avoiding conflicts of interest and declaring potential conflicts where they arise.
- Complying with applicable laws, regulations and contractual obligations.
4. Equality, Diversity and Inclusion
We believe everyone deserves to be treated with dignity and respect.
We are committed to providing an inclusive working environment where individuals are valued and have equal opportunities to succeed.
Our recruitment and employment practices are designed to promote fairness and prevent unlawful discrimination, harassment and bullying.
We recognise that diversity of backgrounds, experiences and perspectives strengthens our organisation and the services we provide.
5. Human Rights and Fair Employment
Redmoor Health respects internationally recognised human rights and is committed to fair and lawful employment practices.
We do not tolerate modern slavery, forced labour, human trafficking or exploitation in our operations.
We comply with applicable UK employment legislation and maintain policies and procedures supporting employee wellbeing, fair treatment and safe working conditions.
Our Modern Slavery Policy reinforces these commitments.
6. Anti-Bribery, Corruption and Ethical Business Practices
We operate with honesty and integrity and have zero tolerance for bribery, corruption, fraud or other unethical business practices.
Employees and representatives must not offer, request or accept improper payments, gifts or benefits intended to influence business decisions.
Any actual or potential conflicts of interest must be declared and appropriately managed.
We are committed to fair competition and responsible commercial relationships.
7. Confidentiality, Data Protection and Information Security
As a healthcare-focused organisation, we recognise the importance of protecting confidential information and personal data.
We are committed to complying with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
Employees and representatives are expected to handle information responsibly, maintain confidentiality and follow organisational information governance and security requirements.
8. Responsible Procurement and Sustainability
We recognise our responsibility to consider the wider social, ethical and environmental impact of our business activities.
We aim to work with suppliers and partners who share our commitment to responsible business practices.
Where appropriate, we consider ethical conduct, human rights, environmental sustainability and value for money when making procurement decisions.
Our ESG reporting helps us review our performance, identify opportunities for improvement and support responsible business development.
9. Employee Wellbeing and Working Environment
We are committed to providing a safe, supportive and respectful working environment.
We recognise the importance of employee wellbeing, professional development and open communication.
We encourage employees to contribute ideas, raise concerns and participate in creating a positive workplace culture.
10. Speaking Up and Raising Concerns
We encourage employees and others working on behalf of Redmoor Health to raise concerns where they believe behaviour or business practices may conflict with this Code.
Concerns can be raised with a line manager or an appropriate member of the Senior Leadership Team.
All concerns will be taken seriously, considered fairly and handled sensitively, with confidentiality maintained wherever reasonably possible.
We do not tolerate victimisation or retaliation against anyone raising a genuine concern in good faith.
11. Accountability and Governance
Everyone working for or representing Redmoor Health has a responsibility to uphold the principles outlined in this Code.
The Senior Leadership Team is responsible for promoting ethical conduct, supporting compliance and ensuring appropriate action is taken where concerns arise.
This Code is supported by our wider organisational policies, including our HR policies, recruitment procedures, Modern Slavery Policy, data protection arrangements and ESG reporting.
12. Review and Continuous Improvement
Redmoor Health is committed to reviewing and improving its approach to ethical business conduct.
This Code will be reviewed annually, or sooner where changes in legislation, organisational activities or recognised good practice make this necessary.
Through our values, policies and everyday actions, we aim to maintain the trust of our employees, customers, partners and the communities we support.
Next review date: December 2027
