Redmoor Health is committed to conducting business responsibly, ethically and sustainably. As a provider of digital transformation, patient communications and deployment services across the health and care sector, we work with NHS organisations, primary care providers and commercial technology partners. We recognise our responsibility to patients, communities, our workforce, the environment and the wider supply chain, and seek to create positive social value through our operations and services.
Our approach is guided by our values and a commitment to improving access, engagement and outcomes for patients and healthcare teams.
Our Values
Our six values guide our approach to responsible business and social value.
Trusted: Act with integrity, transparency and confidentiality in our relationships.
Agile: Respond flexibly to changing needs and seek practical improvements.
Innovative: Encourage creative approaches to health and social care challenges.
Authentic: Deliver on promises with sincerity, fairness and openness.
Quality: Provide high-quality services and value for money, continually improving outcomes.
Collaborative: Work inclusively with colleagues, clients, partners and communities, valuing diverse perspectives.
Our CSR and Social Value Objectives
Our objectives are to improve access to healthcare, patient engagement and digital inclusion through our work with NHS organisations, primary care providers and commercial digital health partners. We aim to help address health inequalities, support effective adoption of technology in primary care, provide fair employment and development opportunities, contribute to our communities, minimise environmental impact and maintain ethical, responsible business practices.
Key Focus Areas
Health inequalities, digital inclusion and patient impact
- Support NHS, public sector organisations and technology partners to improve access to information and services, including through patient communications and digital engagement.
- Consider accessibility and needs of people who may face barriers to using digital services.
- Work with clients to identify relevant measures of reach, engagement, access and outcomes.
Environmental sustainability
- Maintain our Carbon Reduction Plan and report carbon emissions in line with our applicable commitments.
- Use hybrid working and remote collaboration to reduce avoidable travel.
- Encourage public transport and car sharing where practical and consider paper and resource reduction in service delivery
Community impact and employment
- Support employment and early-career opportunities, including graduate recruitment, mentoring and training where appropriate.
- Work with local suppliers, voluntary and community organisations where feasible.
- Offer paid volunteering days and encourage colleagues to support charitable and community causes.
- Support fundraising activities and consider pro-bono opportunities where capacity and strategic fit allow.
Equality, inclusion and employee wellbeing
- Maintain fair, inclusive recruitment and employment practices and a zero-tolerance approach to discrimination.
- Support flexible working, employee wellbeing and access to appropriate support.
- Encourage ongoing learning and professional development through training, coaching and opportunities aligned with individual and business needs.
- Promote connection and recognition through team development activities, informal catch-ups and colleague recognition initiatives.
Ethical governance and supply chain
- Operate in accordance with applicable legislation, including equality, data protection and modern slavery requirements.
- Apply our company values and relevant policies to relationships with employees, clients and suppliers.
- Consider ethical and sustainability factors in procurement and supplier relationships where proportionate and relevant.
Monitoring & Reporting
Redmoor Health is committed to monitoring, evaluating and continuously improving its corporate social responsibility and social value performance. Progress is reviewed regularly by the senior management team, with annual oversight by the Board to ensure our commitments remain aligned with our business objectives, company values and the needs of the communities we serve.
We monitor our performance across key areas, including employee wellbeing, retention, equality of opportunity, training and development, environmental sustainability, community engagement and responsible procurement.
Where appropriate, we use measurable indicators such as our carbon footprint, employee engagement, volunteering activities, local supplier engagement and the social value outcomes achieved through our services.
As a supplier to the NHS and wider public sector, we recognise the importance of demonstrating the positive impact of our work. Where relevant, we work with clients to identify and measure social value outcomes, particularly those relating to improved patient access, digital inclusion, health inequalities and community wellbeing.
We use the findings from our monitoring activities, employee feedback and stakeholder engagement to identify opportunities for improvement and inform future priorities. Our approach is proportionate to the size and nature of our business, with specific measurable commitments established where appropriate to individual contracts and projects.
We are committed to transparency and accountability, ensuring that our social value activities deliver meaningful benefits and contribute to continuous improvement across the organisation.
Review
This policy will be reviewed annually or sooner in the event of significant legislative or organisational change.
Next Review: January 2027
