Redmoor offers a full suite of training and coaching services to support practices, PCNs, Federations and Neighbourhood teams. Whether you’re rolling out new systems, embedding transformation programmes or building long-term capability in your workforce, we provide practical, structured support tailored to the needs of general practice.
Coaching Programmes
We deliver structured coaching programmes to support key roles across general practice and PCNs, working in partnership with ICBs and system leaders.
Current programmes include:
- Digital Champions Programme:
supports nominated staff to lead digital adoption at practice level - D&T Lead Programme:
tailored support for Digital and Transformation Leads working at PCN level - Digital Adoption Programme:
broader support for practice teams involved in implementing new models of care
Our coaching model includes:
- Themed webinars on digital and transformation topics
- How-to guides and FAQ sheets to support learning beyond sessions
- Best practice case studies from other practices and PCNs
- Practical implementation periods for participants to apply and test what they learn
- Follow-up sessions to reflect, troubleshoot and share learning
Programmes are adapted to reflect regional objectives, workforce pressures and digital maturity. Build confidence, capability and measurable progress in local delivery.
Training & Optimisation for New Systems
We provide hands-on training and optimisation support for a wide range of system implementations. Our focus is on embedding tools into day-to-day workflows and giving staff the confidence to use them effectively.
We offer tailored training for:
Cloud Telephony Systems
Setup, queue structure, call handling and reporting.
Online Consultation Platforms
Form management, triage processes and messaging workflows.
Digital Messaging & broadcast tools
For campaigns, recalls, and patient communication
Appointment Systems & access models
Ensuring alignment between configuration and patient flow.
Clinical system configuration and coding
Best-practice use of EMIS and SystmOne for templates, SNOMED coding, structured data entry and reporting.
NHS App and patient-facing service tools
helping staff promote adoption and track uptake.
Training is tailored to your systems, your processes, and your team roles. Delivery can be virtual or on-site and is often integrated into wider transformation programmes.
We offer a growing library of CPD-certified training courses for practice staff, delivered remotely and designed to build practical skills in handling patient records, using digital tools, and working with NHS systems.
Patient Note Summarising Bundle (£390)
The Electronic Patient Note Summarisation Mastery Bundle is a structured educational series designed for healthcare professionals to achieve expertise in medical documentation within GP practices. Starting with the foundational aspects of medical terminology and body systems, and moving through the critical transition from Read Codes to Snomed CT, this suite culminates in mastering both basic and advanced patient note summarisation techniques. This comprehensive learning path ensures a deep understanding of the intricacies involved in creating accurate and efficient patient records, enhancing the quality of patient care.
Courses Included:
- Medical Terminology & Body Systems:
This foundational course introduces the basic to intermediate concepts of medical terminology and the anatomy of human body systems, setting the stage for accurate medical documentation. - Read Code to Snomed CT:
Build on your understanding by exploring the transition from Read Codes to Snomed CT, including the history, rationale, and practical applications of this significant change in healthcare coding. - Basic Notes Summarising:
Gain essential skills in summarising electronic patient notes, focusing on identifying and recording key medical history elements and the process for doing so, aimed at those new to summarization or seeking to formalise their knowledge. - Advanced Notes Summarising:
Elevate your summarisation skills to an expert level by integrating and enhancing your foundational knowledge. This advanced course delves into specialised coding for various medical fields and mastering the Snomed browser for accurate documentation.
Advanced Notes Summarising (£99.95)
The Advanced Notes Summarising Course is designed to elevate your summarisation skills to an expert level by integrating your foundational knowledge of Medical Terminology, Body Systems, and the transition from Read to Snomed coding. This comprehensive course aims to consolidate your skills, preparing you to tackle the complexities of clinical Electronic Patient Records with confidence and precision.
Delving deep into the critical areas of patient records, this advanced training provides detailed guidance on accurately documenting significant medical details. You’ll explore specialized coding for diverse medical fields, including Oncology and Morphology, Pregnancy and Childbirth, Mental Health, Fractures, as well as how to interpret Tests, Results, and Health Status with clarity and accuracy.
A key component of the course is mastering the Snomed browser, where you’ll learn to differentiate between synonymous and preferred terms, ensuring you select the most appropriate codes. With practical demonstrations and hands-on exercises, you’ll become adept at navigating the nuances of medical coding.
To support your journey to becoming an advanced summariser, you will receive a comprehensive toolkit, including access to essential documents, links to key resources, and copies of the course materials for ongoing reference. This course is your pathway to mastering advanced patient note summarisation, enhancing your proficiency, and contributing significantly to the quality of patient care documentation.
Basic Notes Summarising (£99.95)
An online presented webinar which covers the basic to intermediate theory of Electronic Patient Note Summarising. You will learn how to pick out the salient points and important medical history to be recorded; and the process for doing so. This course does not cover Cancer coding; as this is a more advanced course; but is useful for anyone already summarising who has been self-taught; or anyone beginning to learn how to summarise a patients notes.
This course is for anyone who is summarising, or going to summarise, patients medical records, either from a Lloyd George Folder, or a GP2GP upload, as well as anyone who spends time checking the note entries in the patients notes.
It is not essential, but it is advisable to have previously attended our other clinical courses first, particularly:
- Medical Terminology and Body Systems
- Read Codes to Snomed Codes
It is useful to have a basic working knowledge of the clinical software used by your GP Practice, which could either be Emis Web, SystmOne or Vision.
Medical Terminology & Body Systems Workshop (£99.95)
Explore medical language in our online workshop, perfect for both beginners and those with some knowledge of Medical Terminology and Body Systems. Learn how medical terms are formed and their importance, enhancing your ability to understand and document patient information in Electronic Health Records (EHR) and Summary Care Records (SCR).
This course will teach you to break down medical words into understandable parts, improving your decision-making for patient documentation. You’ll become more adept at navigating the digital healthcare world, gaining skills that are crucial in today’s NHS and healthcare settings.
Gain insights into the nine essential Body Systems, with medical terminology that will boost your ability to manage patient records, phone calls, and referral letters effectively. This workshop is a must for anyone in patient care documentation and communication, aiming to enhance your proficiency and efficiency in healthcare.
Read Codes to Snomed CT (£99.95)
An online presented webinar which covers the basic to intermediate theory of Electronic Patient Note Summarising. You will learn how to pick out the salient points and important medical history to be recorded; and the process for doing so. This course does not cover Cancer coding; as this is a more advanced course; but is useful for anyone already summarising who has been self-taught; or anyone beginning to learn how to summarise a patients notes.
This course is for anyone who is summarising, or going to summarise, patients medical records, either from a Lloyd George Folder, or a GP2GP upload, as well as anyone who spends time checking the note entries in the patients notes.
It is not essential, but it is advisable to have previously attended our other clinical courses first, particularly:
- Medical Terminology and Body Systems
- Read Codes to Snomed Codes
It is useful to have a basic working knowledge of the clinical software used by your GP Practice, which could either be Emis Web, SystmOne or Vision.
Digital Champions Workshop and Follow-up (£499.95)
Embark on a transformative three-month learning programme designed for staff within practices and Primary Care Networks (PCNs) in the NHS, designed to cultivate a network of Digital Champions. This course delivers extensive training in essential digital skills, complemented by nine months of follow-up support to reinforce learning and application. As digitalisation increasingly becomes a cornerstone of healthcare, our programme equips participants to lead, support, and innovate digital initiatives, fostering a collaborative network of Digital Champions.
Upon completing your purchase, we will send you an email to coordinate the scheduling of your course sessions.
Social Media Workshop (£45.95)
The Social Media CPD Course is a targeted online training session designed to empower healthcare professionals with the knowledge and tools needed to leverage social media effectively for their practices and patient communities. Over the course of an hour, participants will delve into the essentials of social media management, tackling common challenges and opportunities within the healthcare context. By understanding the nuances of social media use, participants will learn to enhance patient engagement, manage public perception, and create supportive online communities.
Upon completing your purchase, we will send you an email to coordinate the scheduling of your course session.
Using Office 365 and Teams (£45.95)
Unlock the full potential of Office 365 and Teams with our comprehensive online workshop designed to elevate your skills from basic to intermediate, making you a proficient user both at work and home. This workshop is the perfect starting point for beginners eager to explore the vast capabilities of Office 365 and Teams, as well as a valuable resource for intermediate users looking to delve deeper into the advanced features these powerful tools offer.
Upon completing your purchase, we will send you an email to coordinate the scheduling of your course session.
Speciality 365 & Teams Webinar (£45.95)
Elevate your digital workspace with our targeted webinar on the advanced functionalities of Office 365 and Teams. This session is designed for individuals ready to transcend basic usage, aiming to harness the sophisticated capabilities of integrating apps, managing channels, and creating dynamic forms and polls within Teams. Perfect for those with a foundational knowledge of Office 365 and Teams, this webinar promises to refine your skills, making you an adept user capable of leveraging these tools to their utmost potential in any professional setting.
Upon completing your purchase, we will send you an email to coordinate the scheduling of your course session.
Case Studies
Health Innovation North East and North Cumbria (NENC)
Health Innovation North East and North Cumbria (NENC)
Greater Manchester Digital First Primary Care team
Greater Manchester Digital First Primary Care team
Expected outcomes
- Confident, capable teams using systems effectively
- Faster adoption of new tools with fewer errors or delays
- Stronger data quality through better coding and system use
- Clearer patient communications across channels
- Increased uptake of digital tools such as the NHS App
- Embedded leadership at practice and PCN level to sustain progress
Who it’s for
- Reception, admin and summarising teams
- Practice Managers, Digital Champions and DTLs
- PCNs embedding digital and transformation priorities
- Regions building capability across systems
Let’s Equip Your Team
Whether you need one-off training, role-specific support or a full coaching programme, we can help shape the right approach for your team.
