We help practices, PCNs, and systems achieve measurable improvements. Our consultancy, digital tools, and hands-on delivery focus on outcomes that matter: smoother access for patients, less wasted admin time, more effective use of appointments, and stronger income through CAIP and QOF performance.
What sets us apart is our expert team with decades of NHS experience. We know the pressures practices face and how to turn national requirements into practical improvements that stick. Start with a free 30-minute consultation to identify where we can make the biggest difference, whether that’s NHS App uptake, patient messaging, CAIP delivery, or workflow bottlenecks.
Impact you can expect
Typical results seen across supported PCNs include:
15
750
3500
13
30
Areas we support
Our support focuses on the areas that matter most to practices, PCNs, and systems:
- Patient access and triage – improving routes into care and balancing demand
- Communication and engagement – reaching patients clearly and reducing wasted contact
- Workflow and efficiency – cutting duplication and freeing up staff time
- Workforce wellbeing and leadership – building resilient teams and confident leaders
- Income Maximisation – strengthening CAIP delivery, QOF performance and more.
- Demand and capacity planning – aligning resources with real-world pressures
- NHS App and digital tool adoption – driving uptake and reducing reliance on the phone
- INT development and neighbourhood working – enabling collaboration beyond practice walls
- CAIP evidence and contract delivery – embedding continuity of care principles and evidencing modern general practice access compliance
- Procurement & Implementation Support – de-risking decisions and speeding up rollouts and staff adoption
These areas underpin every package we deliver – from light-touch advice to full-scale transformation programmes.
Our packages
Core D&T Support & Advice
For Practices
A flexible, low-effort way to keep digital work moving.
- 1 hour of expert consultancy each month
- Named consultant for continuity
- Guidance on messaging, websites, access, workflows, and contract expectations
- Full access to our tools includes the DMI and D&T Hub (see below)
- Monthly webinar and best practice toolkit on relevant D&T topic, such as Care
- Navigation, AI, Triage and more
Ideal for:
Maintaining momentum, solving issues as they arise, and avoiding drift after major projects.
Project-Based D&T Support
For PCN
A time-bound delivery sprint focused on 1–2 transformation priorities with specific targets and outcome measures.
- Structured support from Redmoor’s delivery team on a variety of digital & transformation areas.
- Practice engagement, tailored guidance, and progress tracking
- Includes D&T Hub access and reporting
Ideal for:
PCNs needing a short-term push for CAIP, access, messaging, income generation, digital triage & more. Funding available through ARRS via the D&T Lead role.
Embedded Partnership: D&T Managed Service
For PCN
A fully embedded partnership to deliver strategic transformation on an ongoing basis.
- Dedicated Redmoor delivery team
- Full-spectrum support across all D&T themes
- Access to all tools, planning frameworks, and national alignment
- Regular reporting to track system-wide progress
- Social Media Managed Service, including AI Avatar service for all practices
Ideal for:
PCNs and systems leading full-scale transformation with measurable, sustained outcomes. Funding available via ARRS under the D&T Lead role
Ad-Hoc Support & One-Off Days
For Practices & PCNs
Not every challenge needs a full programme. If you’re facing a specific issue, we can step in with quick, focused input.
One-Off Support Days
- Scoped pre-call
- 1-day consultancy (remote or onsite)
- Follow-up summary with recommendations
Ad-Hoc Projects & Tasks
- Built around your needs
- Flexible delivery
- Designed to solve a problem or support evidence generation
Our digital tools
Digital & Transformation Hub
The Digital & Transformation Hub is your ultimate tool for driving progress in primary care. The D&T Hub includes:
- Self-assessments across 35 Digital & Transformation topics, including communication, access, workflow, INT readiness, workforce and patient demand management
- Action planning and tracking tools to evidence CAIP compliance
- Practice, PCN, and ICB dashboards
- 35-topic Knowledge Base with SOPs, templates, and comms resources
- Downloadable toolkits and guides on a variety of topics
Data EDGE
A powerful benchmarking tool for practices, PCNs and ICBs to view and compare a wide range of data metrics over time and against peers - providing an edge in insight.
- Includes QOF, IIF, NHS App uptake, Online Consultations, Friends and Family Test, and GP Survey results
- Compares performance at practice, PCN, and ICB level
- Tracks change over time to evidence progress and variation
- Enables benchmarking against local and national peers
- Provides insights to support planning, targeting, and improvement
Case Studies
The Staffordshire Strategy
The Staffordshire Strategy
NHS North Central London ICB
NHS North Central London ICB
Sale Central PCN
Sale Central PCN
West Wandsworth PCN
West Wandsworth PCN
Cambridgeshire and Peterborough
Cambridgeshire and Peterborough
Wansbeck PCN
Wansbeck PCN
Designed to scale with you
Whether you’re a single practice or leading a system-wide programme, Redmoor’s support flexes to your ambition and resources. Let’s shape the right offer for your goals.
