Redmoor offers a full suite of training and coaching services to support practices, PCNs, Federations and Neighbourhood teams. Whether you’re rolling out new systems, embedding transformation programmes or building long-term capability in your workforce, we provide practical, structured support tailored to the needs of general practice.
Coaching Programmes
We deliver structured coaching programmes to support key roles across general practice and PCNs, working in partnership with ICBs and system leaders.
Current programmes include:
- Digital Champions Programme:
supports nominated staff to lead digital adoption at practice level - D&T Lead Programme:
tailored support for Digital and Transformation Leads working at PCN level - Digital Adoption Programme:
broader support for practice teams involved in implementing new models of care
Our coaching model includes:
- Themed webinars on digital and transformation topics
- How-to guides and FAQ sheets to support learning beyond sessions
- Best practice case studies from other practices and PCNs
- Practical implementation periods for participants to apply and test what they learn
- Follow-up sessions to reflect, troubleshoot and share learning
Programmes are adapted to reflect regional objectives, workforce pressures and digital maturity. Build confidence, capability and measurable progress in local delivery.
Training & Optimisation for New Systems
We provide hands-on training and optimisation support for a wide range of system implementations. Our focus is on embedding tools into day-to-day workflows and giving staff the confidence to use them effectively.
We offer tailored training for:
Cloud Telephony Systems
Setup, queue structure, call handling and reporting.
Online Consultation Platforms
Form management, triage processes and messaging workflows.
Digital Messaging & broadcast tools
For campaigns, recalls, and patient communication
Appointment Systems & access models
Ensuring alignment between configuration and patient flow.
Clinical system configuration and coding
Best-practice use of EMIS and SystmOne for templates, SNOMED coding, structured data entry and reporting.
NHS App and patient-facing service tools
helping staff promote adoption and track uptake.
Case Studies
Greater Manchester Digital First Primary Care team
Greater Manchester Digital First Primary Care team
Expected outcomes
- Confident, capable teams using systems effectively
- Faster adoption of new tools with fewer errors or delays
- Stronger data quality through better coding and system use
- Clearer patient communications across channels
- Increased uptake of digital tools such as the NHS App
- Embedded leadership at practice and PCN level to sustain progress
Who it’s for
- Reception, admin and summarising teams
- Practice Managers, Digital Champions and DTLs
- PCNs embedding digital and transformation priorities
- Regions building capability across systems
Let’s Equip Your Team
Whether you need one-off training, role-specific support or a full coaching programme, we can help shape the right approach for your team.
