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Case Studies

In recent years, the landscape of healthcare has undergone a significant transformation, driven by the integration of digital technologies. These case studies explores how Redmoor Health has helped with digital innovation to enhance patient access, streamline operations, and improve overall patient care.

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Sale PCN
Sale Central PCN

Sale Central PCN

Using call data, patient experience insight, and best practice configuration to reduce call pressure, empower patients, and raise consistency across all five practices.
Norfolk and Waveney ICB
Norfolk and Waveney ICB – Social Media Managed Service

Norfolk and Waveney ICB – Social Media Managed Service

A system-wide Social Media Managed Service across Norfolk and Waveney ICB helped GP practices professionally engage patients online
west wandsworth
West Wandsworth PCN – Digital & Transformation Support

West Wandsworth PCN – Digital & Transformation Support

A focused 12-week NHS App campaign across West Wandsworth PCN tackled patient digital exclusion and built confidence across teams.
staffordshire icb
The Staffordshire Strategy

The Staffordshire Strategy

Redmoor Health has coordinated a digital transformation programme across 95 practices delivered tangible outcomes
Greater Manchester
Greater Manchester – Digital & Transformation Support

Greater Manchester – Digital & Transformation Support

Redmoor has been working closely with GP practices, Primary Care Networks (PCNs), and the Integrated Care Board (ICB) across Greater Manchester to improve the uptake of online services and digital maturity. 
Cambridge and Peterborough Cathedral
Cambridge and Peterborough – Digital & Transformation Support

Cambridge and Peterborough – Digital & Transformation Support

Redmoor Health partnered with Cambridgeshire & Peterborough Integrated Care Board (ICB) to enhance digital adoption and improve patient access across primary care.
Wansbeck PCN, Ashington, Northumberland
Wansbeck PCN – Digital & Transformation Support

Wansbeck PCN – Digital & Transformation Support

Wansbeck PCN partnered with Redmoor Health to enhance patient access, streamline workflows, and drive digital adoption across its network.
Colourful illustration of diverse people using technology and celebrating and dancing with trophies.
Digital Champions Case Study

Digital Champions Case Study

As part of their coaching work, Redmoor has extensive experience in developing and creating networks of Digital Champions nationally across the NHS. Digital Champions pay a crucial role in providing support to help people get online, improve processes at organisations and develop their own skills.
Brighton & Hove by Steven Swinnen / Getty Images
Charter Medical Centre – Advanced Telephony

Charter Medical Centre – Advanced Telephony

Redmoor Health was asked to help the GP practices understand how they could interrogate and use their data to make relevant changes and improve their processes such as call flows, call queuing and callbacks to support access and demand.
Picture of a shopping trolley and a clock
NHS North Central London ICB

NHS North Central London ICB

NHS North Central London Integrated Care Board had a number of contracts in place for the provision of OCVC services which were due to end by 31 March, 2023.
Morecambe Bay
Bay Medical Group: A Blueprint for Social Media in General Practice

Bay Medical Group: A Blueprint for Social Media in General Practice

Bay Medical Group are a 5-site GP practice covering the Morecambe area and operating as their own super PCN. Representing approximately 55,000 registered patients, they employ a diverse clinical team..
Walton-on-Thames
The Red Practice – Advanced Telephony

The Red Practice – Advanced Telephony

Redmoor Health was asked to help the GP practices understand how they could interrogate and use their data to make relevant changes and improve their processes such as call flows, call queuing and callbacks to support access and demand.
Mid-Sussex Modality Partnership – Advanced Telephony

Mid-Sussex Modality Partnership – Advanced Telephony

Redmoor Health was asked to help the GP practices understand how they could interrogate and use their data to make relevant changes and improve their processes such as call flows, call queuing and callbacks to support access and demand.
Waterfield Practice – Advanced Telephony

Waterfield Practice – Advanced Telephony

Redmoor Health was asked to help Waterfield Surgery understand how they can use this data to make relevant changes and improve their processes such as call flows, call queuing and callbacks to support access and demand.
Thames Avenue
Thames Avenue – Advanced Telephony

Thames Avenue – Advanced Telephony

Redmoor Health was asked to help the GP practice understand how they can use their data to make relevant changes and improve their processes such as call flows, call queuing and callbacks to support access and demand.
Wigmore Medical Centre – Advanced Telephony

Wigmore Medical Centre – Advanced Telephony

Redmoor Health was asked to help Wigmore Medical Centre understand how they can use their data to make relevant changes and improve their processes such as call flows, call queuing and callbacks to support access and demand.
Greystone House Surgery – Advanced Telephony

Greystone House Surgery – Advanced Telephony

As a result of this work, Greystone House Surgery was able to start looking at their systems and processes for minimising missed calls, call options, call queueing, reducing calls through the promotion of other options such as online booking and the NHS App, and more.
Bridge End Surgery
Bridge End Surgery

Bridge End Surgery

The DJP is really good and it's clear that it has been created by a team who have experience in the NHS, knowledge of their systems and general practice, and who have an understanding of who we are and what we need to do.
Howden Medical Centre

Howden Medical Centre

Howden Medical Centre Howden Medical Centre is a Practice based in Howden, East Riding of Yorkshire. Howden is part of Cygnet PCN and the wider Humber and North Yorkshire Health and Care Partnership.
Social Media Managed Service: Government Emergency Alert
Social Media Managed Service: Government Emergency Alert

Social Media Managed Service: Government Emergency Alert

Redmoor Health's Social Media Managed Service promoted an important message about the national test of the UK Emergency Alerts service.
West Common Lane Teaching Practice

West Common Lane Teaching Practice

West Common Lane Teaching Practice was first opened in July 1991. The practice currently provides services to a patient population in excess of 8000 which is still growing to date.
North Camden PCN

North Camden PCN

North Camden PCN is a Primary Care Network in North Central London, covering 50,000 patients. The PCN applied for winter access funding to support them in the development of a PCN hub to deliver online consultation and non-clinical signposting across their member practices.
The Roxton Practice

The Roxton Practice

Using the Digital Journey Planner to enhance a GP practice's digital journey. The Roxton Practice in North East Lincolnshire has been dedicated to serving the healthcare needs of the Immingham community and surrounding areas for over 60 years.
Bay Medical Group
Bay Medical Group

Bay Medical Group

Bay Medical Group is a large merged GP practice in Lancashire, providing services to approximately 54,000 patients. The multi-site group is a very busy working practice, with the number of patients per GP nearly double in comparison with other areas of the country.
South Camden PCN
South Camden PCN

South Camden PCN

North Central London commissioned Redmoor Health to support key areas for digital improvement. South Camden PCN (Primary Care Network) is based in North Central London and functions across three practices.
Goodinge Group Practice
Goodinge Group Practice

Goodinge Group Practice

Redmoor Health was contacted by The Goodinge Group Practice to support with the review of their website to improve access for their 12,500 registered patients.
PHGH Doctors

PHGH Doctors

Redmoor Health was commissioned by North Central London to support key areas for digital improvement. PHGH Doctors is a GP surgery in the capital, located at Temple Fortune Health Centre, Golders Green.
Humber & North Yorkshire ICS Digital Journey Planner Programme
Humber & North Yorkshire ICS Digital Journey Planner Programme

Humber & North Yorkshire ICS Digital Journey Planner Programme

The Humber and North Yorkshire Health and Care Partnership commissioned Redmoor Health to support its practices using the enhanced subscription.
North Camden PCN’s Digital Champion using the DJP to inform Digital Transformation
North Camden PCN’s Digital Champion using the DJP to inform Digital Transformation

North Camden PCN’s Digital Champion using the DJP to inform Digital Transformation

North Camden PCN received support from Redmoor Health as part of the Strategic NCL contract & Digital Champion/DJP Programme.
Boundary House Practice
Boundary House Practice

Boundary House Practice

Boundary House Practice approached Redmoor Health in January 2022 looking for advice on digital tools available for general practice and how staff could be upskilled to promote and make use of them.

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