Let’s be honest, AI is everywhere right now. From headlines to WhatsApp groups, it’s generating excitement, anxiety, and a fair amount of noise. But behind all that, something real is happening. In general practice, AI tools are quietly starting to make a difference.
Some practices are using AI to summarise clinical letters. Others are using it to triage online requests or help with admin tasks that used to eat up hours. The goal isn’t to replace people — it’s to free them up to focus on what matters: patient care.
But (and it’s a big but), not everything labelled “AI” is useful, safe, or even necessary. And with pressure on practices already sky-high, nobody has time to get this wrong.
That’s why we’ve created a new AI in General Practice Toolkit, now available on the Digital & Transformation Hub.
What the toolkit does
This toolkit is designed to help practices and PCNs explore AI safely, sensibly, and without the sales pitch. It cuts through the hype and gives you the practical steps needed to plan, pilot, and implement AI tools that actually help your team.
You’ll find:
- Real examples of AI tools already in use in general practice
- Clear breakdowns of what different tools do — from admin automation to medical scribes
- Guidance on DPIAs, clinical safety, and regulatory questions to ask suppliers
- Templates and checklists to make safe adoption easier
- Advice on staff training, measuring early impact, and engaging patients from the start
Why this matters now
Practices are facing increasing demand with limited capacity. AI can’t fix everything, but it can ease some of the pressure — if used carefully. The key is to start small, stay safe, and focus on tools that solve real problems.
It also supports the key themes from our latest webinar, AI in General Practice: Cutting Through the Noise, where we unpacked what AI can and can’t do, explored myths, and shared what to ask if you’re not sure what’s right for your practice.
And as part of our wider work on practical, patient-centred AI, we’ve also just launched our AI Avatar Video Content Service — helping practices deliver personalised, multilingual messages using a digital version of a team member. It’s ideal for both social media and targeted outreach, and designed to improve communication while saving time.
Don’t forget the patients
One of the most important things we talk about in the toolkit – and often the most overlooked – is how to bring patients on the journey. AI isn’t just a behind-the-scenes tech upgrade. It can affect how patients interact with the practice, how their data is processed, and what level of support they receive. If we don’t explain this clearly, we risk losing trust before we’ve even begun.
That’s why the toolkit includes:
- Suggestions for how to talk to patients about AI — from posters to portal banners
- Templates and phrases that keep the tone friendly, human, and reassuring
- Ideas for co-designing changes with patients and gathering feedback early
- Tips for making your communications accessible, inclusive, and non-technical
Patients don’t need to understand how the algorithm works — they need to know it’s safe, it’s there to help, and they’re still at the heart of the process.
Where to find it
The AI in General Practice Toolkit is now live in the Knowledge Base on the Digital & Transformation Hub. If you’re already a Hub user, head to the AI section. If not, just get in touch with your Redmoor contact and we’ll help you get started.
Because yes — AI is here. But it’s how we use it, explain it, and build it around people that will make the real difference.
Blog by Clare Temple, Product Manager at Redmoor Health
Clare has been the lead administrator in a rural GP Practice for six years until joining the Redmoor team, where she has focused on implementing new digital solutions and techniques. These include Online Consultations, GP Online Services and website administration, where Clare has focused on making patient communications and flows more efficient. Clare has helped practices to develop things such as their appointment books, summary records, and optimise their clinical system, and is now using this knowledge to develop the Digital Journey Planner with Redmoor Health – which is all about supporting practices on their digital journeys. Clare understands the pressures that GPs are under at the moment and advocates the value that digital solutions can provide in easing some of this pressure.
