Strategic Patient Recall

At Redmoor Health, we are committed to enhancing patient care and satisfaction through strategic recall planning and the use of digital technologies. Our Strategic Patient Recall project focuses on improving the management of long-term conditions, co-morbidities, and achieving Quality Outcomes Framework (QOF) targets.

Why it's important

Effective management of patient recalls is essential for providing high-quality care, meeting QOF targets, and reducing the workload on healthcare staff. By strategically planning patient care and leveraging digital solutions, healthcare practices can improve patient outcomes and satisfaction.

What the project is about

The Strategic Patient Recall project aims to provide healthcare practices with the tools and strategies needed to optimise patient recalls, improve care for long-term conditions and co-morbidities, and achieve QOF targets. By focusing on summarising, coding, and digital technologies, we help practices streamline their processes and enhance patient care.


  • Strategic Planning for Long-Term Conditions: Developing strategic plans for the care of patients with long-term conditions.
  • Strategic Planning for Co-Morbidities: Creating care plans for patients with co-morbidities to ensure comprehensive management.
  • QOF Target Planning: Planning for Quality Outcomes Framework (QOF) targets throughout the year to ensure consistent achievement.
  • Summarising and Coding: Emphasising the importance of accurate summarising and coding for effective patient management.
  • Digital Technologies: Utilising digital technologies to reduce workload and streamline patient recall processes.
  • Increasing Patient Care and Satisfaction: Implementing strategies to enhance patient care and improve satisfaction.

Key components

  • Care Planning: Developing strategic care plans for patients with long-term conditions and co-morbidities.
  • QOF Management: Creating annual plans to achieve QOF targets consistently.
  • Summarising and Coding Training: Providing training on the importance and techniques of accurate summarising and coding.
  • Digital Solutions: Implementing digital tools and technologies to facilitate patient recalls and reduce administrative burden.
  • Patient Engagement: Enhancing patient engagement and satisfaction through improved recall processes and care management.


  • Comprehensive Care Plans: Strategic plans for managing long-term conditions and co-morbidities.
  • QOF Achievement Plans: Detailed plans for achieving QOF targets throughout the year.
  • Training Programmes: Training on summarising and coding to improve accuracy and efficiency.
  • Digital Tools Implementation: Integration of digital technologies to support patient recall and reduce workload.
  • Patient Satisfaction Initiatives: Strategies and initiatives to increase patient care and satisfaction.


  • Improved Patient Outcomes: Better management of long-term conditions and co-morbidities leading to improved patient outcomes.
  • Consistent QOF Achievement: Consistent achievement of QOF targets through strategic planning.
  • Reduced Administrative Burden: Lower workload on staff through the use of digital technologies.
  • Higher Patient Satisfaction: Increased patient satisfaction through improved care and engagement.
  • Enhanced Efficiency: More efficient recall processes and care management through accurate summarising and coding.

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