Implementation Support

At Redmoor Health, we are committed to ensuring the smooth and effective implementation of new systems across PCNs, Federations, Places, ICBs, and regional levels. Our Implementation Support project aims to provide comprehensive assistance during the implementation phase, ensuring all stakeholders are informed and engaged, and best practices are adopted widely.

Why it's important

Effective implementation of new systems is crucial for enhancing healthcare service delivery, improving patient outcomes, and ensuring compliance with standards. By providing dedicated support during the implementation phase, we help PCNs and other healthcare organisations achieve seamless integration and optimal utilisation of new solutions.

What the project is about

The Implementation Support project focuses on providing direct assistance to practices, conducting awareness sessions, monitoring supplier performance, and promoting the adoption of best practices. By addressing these areas, we help healthcare organisations navigate the complexities of system implementation and achieve successful outcomes.


  • Supporting System Implementation: Assisting with the implementation of new systems at PCN, Federation, Place, ICB, or regional levels.
  • Direct Assistance to Practices: Offering direct support to practices during the implementation phase to ensure smooth transitions.
  • Running Awareness Sessions: Conducting educational sessions to ensure all stakeholders are well-informed about the new solution.
  • Ensuring Supplier Accountability: Monitoring supplier performance to ensure compliance with contracts and quality standards.
  • Best Practice Adoption and Spread: Sharing best practices across the region to promote widespread adoption and utilisation of new systems.

Key components

  • Implementation Assistance: Providing hands-on support and guidance during the implementation of new systems.
  • Stakeholder Education: Running awareness sessions to educate stakeholders about the benefits and functionalities of the new solution.
  • Performance Monitoring: Ensuring suppliers meet performance expectations and contract requirements.
  • Best Practice Sharing: Promoting the adoption of best practices through regional collaboration and knowledge sharing.
  • Continuous Support: Offering ongoing support to address any challenges or issues that arise during the implementation process.


  • Successful Implementation: Achieving seamless integration of new systems across PCNs and other levels.
  • Informed Stakeholders: Ensuring all stakeholders are knowledgeable and confident in using the new solution.
  • Supplier Compliance: Ensuring suppliers adhere to performance standards and contract terms.
  • Widespread Adoption: Promoting the effective use of new systems through the adoption of best practices.
  • Enhanced Support: Providing continuous support to practices for sustained success.


  • Improved Service Delivery: Enhancing healthcare service delivery through the effective implementation of new systems.
  • Increased Efficiency: Streamlining processes and improving efficiency with new solutions.
  • Better Patient Outcomes: Achieving better patient outcomes through optimised system utilisation.
  • Compliance Assurance: Ensuring compliance with contractual and performance standards.
  • Collaborative Success: Fostering regional collaboration and shared success through best practice adoption.

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