Working at Scale

At Redmoor Health, we are committed to helping PCNs enhance their operations by working at scale. Our Working at Scale project focuses on implementing a hub model, integrating services and systems, and using data to support digital transformation.

Why it's important

Working at scale allows PCNs to maximise efficiency, reduce workload, and provide better patient care. By adopting a hub model and leveraging digital tools, PCNs can improve their operational capacity and flexibility, leading to enhanced service delivery and patient satisfaction.

What the project is about

The Working at Scale project aims to support PCNs in implementing scalable solutions, simplifying processes, and integrating services. By addressing these areas, we help PCNs build a robust framework for efficient and flexible operations.


  • Supporting Hub Models: Assisting PCNs in working at scale with a hub model that includes telephony, admin, online consultations, appointment books, and more.
  • Process Review and Simplification: Reviewing and simplifying processes to increase efficiency and reduce workload.
  • Workforce Capacity and Flexibility: Exploring workforce capacity and flexibility, including options for remote working.
  • Service and System Integration: Integrating various services and systems to streamline operations.
  • Development of Integrated Neighbourhood Teams: Supporting the development of Integrated Neighbourhood Teams for cohesive service delivery.
  • Data-Driven Digital Transformation: Using data to support digital transformation and enhance operational effectiveness.

Key components

  • Hub Model Implementation: Establishing a scalable hub model for PCNs, incorporating telephony, admin, online consultations, and appointment management.
  • Process Optimisation: Identifying and implementing process improvements to boost efficiency and reduce administrative burden.
  • Flexible Workforce Solutions: Developing strategies to enhance workforce capacity and flexibility, including remote work options.
  • System Integration: Facilitating the integration of various services and systems to create a unified operational framework.
  • Neighbourhood Team Development: Assisting in the formation and support of Integrated Neighbourhood Teams for collaborative service provision.
  • Data Utilisation: Leveraging data to drive digital transformation initiatives and support informed decision-making.


  • Scalable Hub Models: Successfully implemented hub models that enable PCNs to work at scale.
  • Efficient Processes: Simplified and optimised processes that reduce workload and improve efficiency.
  • Enhanced Workforce Flexibility: Increased workforce capacity and flexibility through remote working and other solutions.
  • Integrated Services and Systems: Seamlessly integrated services and systems for streamlined operations.
  • Developed Neighbourhood Teams: Established Integrated Neighbourhood Teams that provide cohesive and comprehensive care.
  • Data-Driven Operations: Enhanced digital transformation through effective use of data and analytics.


  • Improved Efficiency: Increased operational efficiency through scalable solutions and streamlined processes.
  • Reduced Workload: Lower administrative burden on staff, allowing more focus on patient care.
  • Enhanced Flexibility: Greater workforce flexibility, improving capacity and resilience.
  • Better Service Integration: Improved integration of services and systems, leading to more cohesive care delivery.
  • Stronger Teams: Effective Integrated Neighbourhood Teams providing comprehensive and coordinated care.
  • Informed Transformation: Data-driven digital transformation initiatives that enhance operational effectiveness and patient outcomes.

Interested in our Digital & Transformation Managed Service?

    We offer a wide range of services

    Digital & Transformation Managed Service

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    Communications Managed Service

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    Procurement & Implementation Support

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    Training Courses

    Our courses, available individually or as part of a bundle, are conducted through interactive live sessions led by experienced professionals. This ensures a practical and engaging learning experience tailored to meet the evolving needs of the NHS workforce.