We offer a wide range of services

Digital & Transformation Managed Service

Our Digital & Transformation Managed Service has been built to alleviate the difficulties of recruitment while offering PCNs a wealth of digital transformation knowledge and support.
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Digital Journey Planner

The DJP is an online self-assessment system for GP Practices. We developed the system with NHS England, to optimise general practice knowledge, understanding and processes, aiming to improve patient experience.
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Social Media Managed Service

Our team provides GP practices and Primary Care Networks with high quality patient social media communication, without the burden and pressures associated with managing social media channels.
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Communications Managed Service

Our team has a wide ranging skills set, possessing previous experience delivering strategic patient communications support as well as frontline PR and communications within the NHS.

Procurement & Implementation Support

Our Procurement & Implementation Support aims to help you deliver every aspect of a successful procurement process from initial exploration of tech solutions to the evaluation, selection and implementation of chosen suppliers.
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Training Courses

Our courses, available individually or as part of a bundle, are conducted through interactive live sessions led by experienced professionals. This ensures a practical and engaging learning experience tailored to meet the evolving needs of the NHS workforce.

We offer a wide range of services

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Digital Managed Service

The DMS provides ARRS funded digital and transformational support to practices and PCNs looking to develop through use of technology and system change. We understand that recruitment can be a real challenge.
Find out more

DJP icon

Digital Journey Planner

The DJP is an online self-assessment system for GP Practices. We developed the system with NHS England, to optimise general practice knowledge, understanding and processes, aiming to improve patient experience.
Find out more

Social Media Managed Service

Our team provides GP practices and Primary Care Networks with high quality patient social media communication, without the burden and pressures associated with managing social media channels.
Find out more

Comms Partner icon

Communications Managed Service

Our team has a wide ranging skills set, possessing previous experience delivering strategic patient communications support as well as frontline PR and communications within the NHS.
Find out more

Procurement Support Solutions

Our Procurement Support Solutions aims to help you deliver every aspect of a successful procurement process from the initial exploration of tech solutions and local requirements to the evaluation, selection and implementation of chosen suppliers.
Find out more

Training Courses

Our courses, available individually or as part of a bundle, are conducted through interactive live sessions led by experienced professionals. This ensures a practical and engaging learning experience tailored to meet the evolving needs of the NHS workforce.
Find out more

What we do

Redmoor Health are healthcare specialists in digital, transformation and patient communications. We work across the NHS, including Primary Care, and are dedicated to enhancing healthcare delivery through advanced technology, transformative delivery models, and innovative software solutions.
Our experienced team equips healthcare professionals with tools and strategies to improve patient outcomes and streamline services. We support healthcare teams in adapting to new service models in an evolving digital landscape.
We offer advisory services, programme delivery, digital adoption support, and software solutions across the UK. Our expertise includes communication strategies, patient access, demand and capacity management, workflow efficiencies, and more. We also provide branding, public health campaigns, social media services and coaching programmes.
Recognised for our exceptional service, Redmoor Health collaborates with providers, suppliers, and commissioners to achieve collective outcomes.

Let Redmoor become YOUR trusted partner.

Where we work

At Redmoor we support health and social care organisations, at all levels, with everything from strategic thinking to frontline delivery.

We are well-established critical thinkers, supporting providers and commissioners across the UK to understand and shape their strategic and tactical roadmaps for the future. Click on the numbers below and see how we’re supporting our NHS strategic partners.

1
North East and North Cumbria ICB is recipient of the Digital Journey Planner Enhanced Service. They have invested heavily in the development of their Primary Care staff and have commissioned a Digital Champions Network. This ICB is also receiving support from our Communications Managed Service teams to review their GP Practice websites. There are also several practices in this region accessing support through our Social Media Managed Service.
2
Lancashire and South Cumbria ICB is one of Redmoor Health’s strategic partners commissioning standard support offers like the Social Media Managed Service. As well as bespoke support with areas like workforce retention such as their unique Bwell programme.
3
Greater Manchester ICB is one of Redmoor Health’s strategic partners and is receiving bespoke support implementing Video Group Clinics as well as accredited training for coding & medical terminology for staff. There are also several practices and PCNs in this region accessing support through our Social Media Managed Service.
4
There are several practices and PCNs in NHS West Yorkshire ICB accessing support through our Social Media Managed Service.
5
Humber and North Yorkshire ICB is a recipient of the Digital Journey Planner Enhanced Service.
6
South Yorkshire ICB is a recipient of the Digital Journey Planner Enhanced Service. There are also several practices and PCNs in this region accessing support through our Social Media Managed Service.
7
There are several practices and PCN’s in NHS Nottingham and Nottinghamshire ICB accessing support through the Digital Journey Planner.
8
Staffordshire and Stoke-on-Trent ICB is a recipient of the Digital Journey Planner Enhanced Service. This ICB has also commissioned the Social Media Managed Service for its practices.
9
Birmingham & Solihull ICB is a recipient of the Digital Journey Planner Enhanced Service. This ICB one of Redmoor Health’s strategic partners and is receiving bespoke support reviewing PCN telephony implementation and clinical systems.
10
Coventry and Warwickshire ICB have commissioned the Social Media Managed Service for its practices.
11
There are several practices and PCNs in NHS Herefordshire and Worcestershire ICB accessing support through the Digital Journey Planner.
12
Northamptonshire ICB is a recipient of the Digital Journey Planner Enhanced Service.
13
Cambridgeshire & Peterborough ICB is a recipient of the Digital Journey Planner Enhanced Service. There are also several practices and PCNs in this region accessing support through our Social Media Managed Service.
14
Norfolk & Waveney ICB is a recipient of the Digital Journey Planner Enhanced Service. This ICB has also commissioned the Social Media Managed Service for its practices.
15
Devon ICB is a recipient of the Digital Journey Planner Enhanced Service.
16
Buckinghamshire, Oxfordshire & Berkshire West ICB is receiving support as part of Redmoor Health’s partnership with NHS South East Digital Transformation Team for PCN development and advanced telephony.
17
There are several practices in NHS Hertfordshire & West Essex ICB accessing support through our Social Media Managed Service.
18
There are several practices and PCN’s in NHS Hampshire and Isle of Wight ICB region accessing support through the Digital Journey Planner. This ICB has also commissioned the Social Media Managed Service for its practices. Hampshire and Isle of Wight ICB is also a recipient of support from Redmoor Health’s Communications Managed Service to create and review their PCN communications strategies.
19
Surrey Heartlands ICB is a recipient of the Digital Journey Planner Enhanced Service. This ICB has also commissioned the Social Media Managed Service for its practices. Surrey ICB is receiving support as part of Redmoor Health’s partnership with NHS South East Digital transformation team for PCN development & advanced telephony.
20
North West London ICB is one of Redmoor’s strategic partners and is receiving bespoke support with remote monitoring.
21
North Central London ICB is one of Redmoor’s strategic partners commissioning standard support offers like the Digital Journey Planner Enhanced Service and the Social Media Managed Service. They have invested heavily in the development of their Primary Care staff and have commissioned a Digital Champions Network. As well as bespoke support with areas like Lloyd George digitisation and advanced telephony implementation.
22
North East London ICB is one of Redmoor’s strategic partners and is receiving bespoke support with areas like remote monitoring, advanced telephony support, digital strategy and DMA care providers.
23
There are several practices and PCNs in NHS South East London ICB accessing support through our Social Media Managed Service,
24
South West London ICB is one of Redmoor’s strategic partners commissioning standard support offers like the Digital Journey Planner Enhanced Service and the Social Media Managed Service. This ICB is also receiving support from our Communications Managed Service teams to review their GP Practice websites. South West London ICB also receives bespoke support with areas like change management, online consultation implementation and online access.
25
Sussex ICB is receiving support as part of Redmoor Health’s partnership with NHS South East Digital Transformation Team for PCN development and advanced telephony.
26
Kent & Medway ICB is receiving support as part of Redmoor Health’s partnership with NHS South East Digital Transformation Team for PCN development & advanced telephony. There are also several practice and PCN’s in this region accessing support through our Social Media Managed Service.
  1. North East and North Cumbria ICB
  2. Lancashire and South Cumbria ICB
  3. Greater Manchester ICB
  4. NHS West Yorkshire ICB
  5. Humber and North Yorkshire ICB
  6. South Yorkshire ICB
  7. NHS Nottingham and Nottinghamshire ICB
  8. NHS Staffordshire and Stoke-on-Trent ICB
  9. NHS Birmingham & Solihull ICB
  10. NHS Coventry & Warwickshire ICB
  11. NHS Herefordshire and Worcestershire ICB
  12. NHS Northamptonshire ICB
  13. NHS Cambridgeshire & Peterborough ICB
  14. NHS Norfolk & Waveney ICB
  15. NHS Devon ICB
  16. NHS Buckinghamshire, Oxfordshire & Berkshire West ICB
  17. NHS Hertfordshire & West Essex ICB
  18. NHS Hampshire and Isle of Wight ICB
  19. NHS Surrey Heartlands ICB
  20. NHS North West London ICB
  21. North Central London ICB
  22. North East London ICB
  23. NHS South East London ICB
  24. NHS South West London ICB
  25. NHS Sussex ICB
  26. NHS Kent & Medway ICB

Case Studies

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Charter Medical Centre – Advanced Telephony

Redmoor Health was asked to help the GP practices understand how they could interrogate and use their data to make relevant changes and improve their processes such as call flows, call queuing and callbacks to support access and demand.

NHS North Central London ICB – Procurement Support

NHS North Central London Integrated Care Board had a number of contracts in place for the provision of OCVC services which were due to end by 31 March, 2023.

Bay Medical Group: A Blueprint for Social Media in General Practice

Bay Medical Group are a 5-site GP practice covering the Morecambe area and operating as their own super PCN. Representing approximately 55,000 registered patients, they employ a diverse clinical team..

The Red Practice – Advanced Telephony

Redmoor Health was asked to help the GP practices understand how they could interrogate and use their data to make relevant changes and improve their processes such as call flows, call queuing and callbacks to support access and demand.

Our Team

Marc Schmid

Marc Schmid

Founder/Director

Marc Schmid is an experienced senior manager in both the NHS and local government. He has been responsible for the implementation of digital first programmes across local government and the NHS as well as a range of other exciting digital programmes including remote consultations in primary care and social care, implementation of digital programmes for PCNs, digitisation of Lloyd George records and the rollout of a national programme of video group clinics. Marc’s role is to develop Redmoor Health into a key strategic partner for the NHS and other public sector organisations.
Alison Schmid

Alison Schmid

Director

Alison has extensive senior management experience in the public sector, having worked in Local Government for over 20 years. An in-depth knowledge of the workings of local and central government, Alison has been responsible for policy, research, partnerships and business management. At Redmoor Health she is responsible for workforce, governance and business strategy.
Matt Murphy

Matt Murphy

CEO

Matt has been leading technology-driven businesses for over 15 years, with a proven track record of impressive growth, scaling up and strategy execution. 10 of those years have been in healthcare, most notably with EMIS Group where Matt held a number of executive board level positions. Matt started the EMIS IQ primary care data analytics division in 2011, and as MD of EMIS Health from 2014 to 2017 oversaw the latter stages of the migration to EMIS Web and the successful expansion into community, child health and mental health.

Matt is a passionate and people-focused leader, driven by building teams and empowering employees in a positive working environment – a commitment evidenced by a Founding Trustee role at the mental health charity Safe In Our World.

Before joining Redmoor, Matt was CEO of a technology business in the global video games market which grew from £500k to £8.2m, built a market-leading reputation in the industry and was sold to Azerion Group in the Netherlands in 2021. Matt’s role at Redmoor is to lead the development and execution of the next phase of the growth strategy, with partnerships and people at the heart.

Dan Hodges

Dan Hodges

Chief Financial Officer

Dan Hodges is a commercial financial director with wide experience in both the US and the UK with listed businesses and start-up SMEs. Dan has also worked in fast-moving consumer goods (FMCG), retail and distribution. Dan trained at KPMG in Manchester, working with major clients such as Alliance Boots and TBWD and spent three and a half years at PZ Cussons, working on the integration of the Beauty Division. Dan also set up commercial teams for Newell Rubbermaid, Bodycote and NCC Group PLC. He was previously Managing Director/ Finance Director for part of the fast-growing and acquisitive Tactus Group in the North. Most recently, Dan has successfully stepped up to become divisional MD of 70-person site business in Bradford with additional FD responsibility for three separate divisional businesses.
Kieran Waterston

Kieran Waterston

Commercial Director

Kieran is an experienced leader with a varied experience in the NHS and private organisations, having worked with Primary, Secondary, Community and Pharmacy sectors he has a deep understanding of the healthcare market. He has spent growing start-up businesses ready for investment through to large multinational businesses aiming to diversify existing markets. He has worked at the frontline of digital services and development of new technologies and subsequent release and adoption. He is a keen traveller and loves nothing more than exploring a new country.

Kieran’s role at Redmoor is to support the growth and direction of the business in line with the company’s strategy as well as identification and planning of commercial opportunities.

Fiona McDonald

Fiona McDonald

Chief Clinical Information Officer

Fiona McDonald is a Nurse by background with previous experience as a health visitor, paediatric ward sister and primary care trust manager and clinical leadership across primary care before being drawn into clinical informatics in 2009. Fiona was the Electronic Prescription Service and digitising medicines domain senior clinical lead at NHS Digital for 7 years and has also worked on the GP/Patient Online programme as a Digital clinical Lead for NHS England and led the national standards for GP practice websites, online prescription ordering and electronic repeat dispensing. Fiona also worked as the Director of patient preferences and engagement for Great North Care Record, leading on the preferences, opt-in to clinical research trials and online access. Fiona is the Vice Chair of the advisory board for the national CCIO network. Fiona has published articles in many clinical journals on EPS and has also written the national Electronic Repeat Dispensing guidance and toolkit available on the NHS England website. Fiona is passionate about anything digital to support patients and clinicians to realise time in healthcare settings and increase health literacy to support self-management of long-term conditions.

Richard Stoddart

Programme and Performance Director

Richard is an experienced manager with a background in the public sector. Working in Local Government, DWP and the NHS has enabled him to develop a bespoke programme management approach for Redmoor. This approach has been embedded in numerous programmes across the NHS, including online consultation programmes, deployment of video consultations, digitisation of Lloyd George papers and workforce retention programmes. Richard is also a keen support of Blackburn Rovers FC.
Helen Holmes-Fogg

Helen Holmes-Fogg

Director of Strategy and Development

Helen has had a varied 22 year executive career in and around the NHS. Qualifying from UCLAN in Health Policy and Management, she worked as a senior operational manager designing and delivering urgent care, clinical triage and call handling services. She has been responsible for the implementation of electronic patient management systems and the first NHS111 face to face site at a vanguard Urgent Care Centre front-ending ED. She was part of the procurement team for the North West’s first NHS111 service alongside North West Ambulance Trust. As Director of Strategy, Helen led the successful procurement of a Yorkshire Urgent Care System, leading to transformational service delivery. Over the past 5 years as the CEO of a GP Federation, she led the early formation of collaborative general practice. This grassroots revolution led the maturity and readiness for the introduction of Primary Care Networks. During this time, Helen’s team proudly developed a nationally recognised enhanced care home service. As part of the local health and care system, Helen chaired an integrated care provider group combining primary, community, allied services, and the voluntary sector, leading the local covid response programme. Helen is naturally driven to connect people and services at a local or system level. She sees digital integration as the enabler of future health and care delivery.
Lisa Drake

Lisa Drake

Director, Quality, Service and Improvement

Lisa supports commissioners at CCG/ICS & Regional level to help to deliver system change and modernise general practice. With almost 20 years experience in the NHS, as an ex-commissioner and Practice manager, Lisa’s work also involves advising practices and PCNs how to improve patients’ digital experience; how to deliver full range of GP Online services and streamline general practice workload. In addition to her role at Redmoor, Lisa remains in the NHS as a Digital Advisor in a practice in the Lake District.

Lisa is a mature student of the Open University specialising in Social Policy, Health and Care communications and relationships and is a member of the Expert Advisory Group for the Remote by Default Research with Nuffield Primary Care Health Sciences and University of Oxford.

Lisa Williamson

Lisa Williamson

Programme Director

Lisa has over 23 years of experience working within the NHS, the majority within Primary Care. She has a comprehensive understanding of the challenges and pressures that GP Practices face on a daily basis. Her previous roles include 14 years at EMIS Health as Regional Manager and PCS/EMIS Web Trainer, and more recently has been involved with the successful promotion of new solutions into the Primary Care Market Lisa believes passionately in promoting the use of digital solutions to aid the efficiency of working within healthcare, to save time and money for General Practice and the wider NHS too.

Paul Galley

Creative Director

Paul has more than 25 years’ experience in his field. For almost three decades, he has worked with scores of top designers, photographers, illustrators, writers and programmers.

As well as leading the Redmoor Creative team, his role will ensure that their projects are underpinned by Redmoor Health’s wealth of experience and insight into health and social care sector. Taking responsibility for, and ensuring that the creative solution is not only the best fit, but that it hits the deadline on time and within budget.

A keen illustrator and award winning designer, Paul has worked with clients such as Carlsberg UK, Volkswagen, Greene King, Stonegate, Whitbread, Hollywood Bowl and numerous pub companies. Paul not only manages the team and process he is also fully submerged in any given project. This provides a collaborative joined up process ensuring the message is executed right whether through traditional or digital media.

Matt Sweeney

Director of Marketing and Products

Matt has over a decade of experience in the digital health sector. His career includes senior positions in large public companies and fast-growing startups, including Head of Partnerships & Alliances at EMIS Group and Commerical Director roles at Iatro and Private GP Services.

Currently, as part of Redmoor's team, Matt is responsible for leading the product development and marketing of their digital health products. His efforts are focused on aligning these products with Redmoor's vision and the needs of the NHS, drawing on his extensive background in commercial and product strategy.

Chris Horne

Chris Horne

Head of Digital

Chris is our Head of Digital – His role is to bring your project to life digitally ensuring the project is delivered to the highest of standards. He leads end-to-end delivery of digital projects, including technology delivery and change management required to improve processes.

Chris has worked for large agencies in the past, working for high profile brands like Thomas Cook, Brother UK and Redrow Homes to name but a few. Chris provides a wealth of agency experience and will be pushing the innovation and digital offering at Redmoor.

Natalie Balmain

Brand Social Media Manager

Natalie is a healthcare communications and PR specialist, having spent most of her career working across various arms of the NHS, including Clinical Research Facilities, CCGs, Trusts and the Academic Health Science Network. Natalie has also worked in the private side of the health sector, working for Medtech companies and private healthcare providers, and as such has a keen strategic insight into the healthcare landscape. On a personal level, she is very active in delivering online advocacy in support of people living with diabetes, and in 2022 she took part in, and won, the first series of ‘Make Me Prime Minister’ on Channel 4.

Amelia Land

Designer

Amelia is a long-time creative practitioner, with an interest in filming, creative writing, drawing and art history. After leaving a role in retail to pursue a creative career, she achieved a first class degree from Manchester Metropolitan University in Illustration and Animation, and is now a Designer at Redmoor Health, working on Social Media Managed Service to create content, national campaigns for charities such as Just Talk and branding for medical practices.
Cameron Booth

Cameron Booth

Product Lead - Patient Communications

Cameron has a strong entrepreneurial background and is passionate about creating value for health and social care through developing new tools and models of care that use the very best of digital health technology. For example, Cameron has helped to create the Digital Journey Planner – which is now being deployed across the UK in General Practice, in partnership with NHS England and Improvement.

Cameron likes to work with our partners to help them get the most out of our programmes, and works with the creative team to develop new marketing materials like documents, case studies, and even podcasts.

Accountable for Patient Communications services, including the Social Media Managed Service. Ensuring quality of service, working with the product management team to make sure the product is fit for purpose and remains relevant to market needs. Responsible for the product roadmap and ongoing development. Customer relationship management is another key component of this role, where existing customers are happy and get the most out of our services, alongside developing and nourishing new relationships. Cameron is also responsible for contributing to and executing Redmoor Health’s product strategy which aligns with our mission of supporting primary care and improving healthcare delivery in the NHS.

Anna Buckle

Anna Buckle

Digital Programme Manager

Anna has been leading on a range of training programmes nationally, including video group clinics and the upskilling of digital nurses. She manages our marketing and engagement programmes organising training workshops and practice events. She has also been working with nurses across the country supporting them to understand how using technology can support them to manage their patients’ health. Anna also project manages our video group clinic programmes, providing support on the technical elements of running video group clinics for practices nationally. Anna is also skilled at creating videos of patient and clinician stories, which bring to life the amazing work being done with technology across the NHS.
Tracey Coulter

Tracey Coulter

Programme Area Manager (North)

Tracey has over 26 years of experience in NHS healthcare IT, previously working with EMIS Health, ranging from service conception, transition, implementation, training and product management.

Tracey has extensive experience in creating training content, delivering on-site and online training, and was part of a team who implemented an integrated healthcare system outside of the UK. Tracey is extremely passionate that users of digital technology optimise the digital solutions they use to their full potential to save time and money for their organisations.

Helen Derbyshire

Helen Derbyshire

Product Lead - Digital Transformation Products

Helen is an experienced Business Manager with close to 10 years’ experience in Primary Care as a Managing Partner & Practice Manager. Helen has an in-depth knowledge of digital solutions that support Primary Care.

Helen has a wealth of experience in all aspects of practice management and the challenges faced. Furthermore, Helen has implemented digital solutions to help tackle many of these challenges. Helen was an early adopter of remote care in Nursing Home settings. Helen has experience with practice mergers and working at scale. Helen is passionate about utilising and developing digital solutions to help deliver system change and to help practices work smarter.

Helen also has a strong background in compliance and led her Practice through their CQC inspection achieving an outstanding rating across all 5 domains – placing the Practice in the top 1-2% in the UK. Helen has worked for CQC on Inspection Teams and was invited by CQC to present as a guest speaker at the Ministry of Defence (MOD) Excellence in Primary Care Conference 2018 on the topic of achieving excellence in Primary Care. Helen has an excellent understanding of the Practical application of compliance.

Helen has a first-class honours degree in Human Resource Management and a Postgraduate Certificate in Medical Education and has completed the NHS leadership programme.

Dillon Sykes, Digital and Transformation Lead

Dillon Sykes

Product Lead - Digital Transformation Services

Dillon has over 30 year’s experience working with and for the NHS which has given him an excellent understanding of NHS and commercial providers.

During his career he has a proven track record working with NHS organisations providing a sound knowledge and practical implementation of policy, products and services. This includes helping healthcare organisations implement health tech innovations, ranging from small team change to large organisational transformation.

His substantial experience of managing change helped many GP Practices to move from 'legacy' appointment systems to a digital first environment ensuring patients could access technology needed to improve care.

Now in his role as Senior Programme Manager Dillon will work with ICBs, PCNs and Practices to help understand the digital agenda and be a resource to meet the challenges ahead to successfully improve care for staff and patients.

Frazer Jennings

Frazer Jennings

Senior Programme Manager

Frazer has worked with Primary Care practices for over 5 years in various roles such as First & Second Line Support, Customer Success Manager and an Implementation Specialist, ranging from conversations held over the phone, remote meetings and face-to-face visits. From this, Frazer has gained valuable experience in how a GP Surgery operates, and how software can play an integral part in helping a practice become more digitally accessible for their patients and modernising their processes.

Now at Redmoor as a Senior Programme Manager, Frazer will utilise his experiences with working within the digital sector to help PCNs and practices break through their digital challenges by supporting both practice staff, and their patients through the journey.

Gillian Gregory

Gillian Gregory

Digital Programme Manager

Gillian has had a wide and varied career in clinical and executive management in both the NHS and private sector.

A Registered General Nurse by background having trained over 36 years ago and following a number of years as Director of Clinical Services in private hospitals, she became the Business Director for 3 GP companies delivering community-based NHS services including an Out of Hours GP service, Community Dermatology, Ophthalmology, Sexual Health and Urology.
She became the Director of Operations responsible for the management of 2 Same Day Health Centres and a minor injury unit in the North West.

Following a successful procurement process and as Director of Quality & Performance, Gillian led the mobilisation and Go Live for a Yorkshire Urgent Care system ensuring the smooth transition of service delivery.

In the past 5 years Gillian has supported a GP Federation as an interim Quality & Compliance Manager, PCN Manager and Interim Business Director.
Most recently she retrained to support her local Covid vaccination team as a vaccinator and subsequently became Interim Business Manager for her local PCN. She is now using her previous experience to assist Redmoor Health with the design and development of the PCN Maturity programme.

Anna Wild

Anna Wild

Senior Programme Manager

Anna started working in General Practice in 1986 as a Receptionist, before becoming a Practice Manager in 1990. Anna left this position in 1996 to work as a clinical software trainer for Genisyst and AMsyS.

Anna would later move to EMIS in 1998 as a trainer before she expended her remit to become a Lead Account Manager looking after a team of trainers.

Anna left EMIS in 2017 and worked at Midlands and Lancs CSU as a Data Quality Specialist working with practices across Cheshire and East Lancs.

Anna Joined Redmoor Health team in 2023 as a Digital Programme Manager and is looking forward to working with practices and PCN’s to support and advise them on their digital journey.

Leoni Williams

Leoni Williams

Programme Area Manager (London)

Leoni has 9 years’ NHS experience ranging from operational management, business development, and service implementation. Initially working in the Urgent Care sector, Leoni operationally managed Minor Injury Units, Urgent Care Centres and Out of Hours services across East and Central Lancashire. Leoni then transitioned into the Primary Care arena, supporting the set up of a GP Federation and becoming a Primary Care Network Manager. Leoni was responsible for the contractual compliance of the Primary Care Network DES contract, relationship management to promote GP Practices working at scale and Population Health Management to assess the needs of the local community; creating business cases to secure funding to address health inequalities.

Leoni is employed with Redmoor Health as a Programme Manager and is passionate about using her role to support the healthcare system to be more sustainable through the use of effective digital solutions.

Clare Temple

Clare Temple

Product Manager

Clare has been the lead administrator in a rural GP Practice for six years until joining the Redmoor team, where she has focused on implementing new digital solutions and techniques. These include Online Consultations, GP Online Services and website administration, where Clare has focused on making patient communications and flows more efficient. Clare has helped practices to develop things such as their appointment books, summary records, and optimise their clinical system, and is now using this knowledge to develop the Digital Journey Planner with Redmoor Health – which is all about supporting practices on their digital journeys. Clare understands the pressures that GPs are under at the moment and advocates the value that digital solutions can provide in easing some of this pressure.
Chris Tomlinson

Chris Tomlinson

Programme Area Manager (Central)

Chris has over 25 years experience implementing and supporting IT systems within all areas of the NHS. Chris has a detailed understanding of the challenges and pressures the NHS faces and how technology can help relieve the pressure. With extensive experience of installing, supporting and training Primary Care staff in the clinical systems they use.
Kirsten Adams

Kirsten Adams

Admin and Support Manager

Prior to joining Redmoor Health, Kirsten worked in general practice for 23 years, joining Oxford Street Surgery as a receptionist in 1999. Over the years Kirsten gained experience in coding, summarising, and performance audits. In 2004 she became Clinical Interface Manager, monitoring quality of data between the practice and hospitals, gaining an understanding of data protection, helping develop policies for avoiding unnecessary admissions to hospitals and provision of care plans. In 2015 Kirsten began working with the medicines team ordering prescriptions, initiating changes to medication from hospital discharges, and ensuring that clinical checks and reviews were completed. During the recent merger of Workington practices, Kirsten co-developed a ‘Medicines Hub’ helping initiate standard operating policies and procedures.

As Project Support Officer at Redmoor Health, Kisten helps digital teams deliver services to improve patient access and satisfaction by helping practices be more efficient.

Lauren Nicholson

Project Support Officer

Prior to joining Redmoor Health Lauren worked in General Practice for 8.5 years, her career in the NHS has varied from Receptionist, Administrator, Assistant Medicine Manager and Senior Administrator. Through these roles Lauren has gained an excellent and vast understanding of General Practice and the pressure it faces, as Project Assistant Lauren will help to support practices to relieve these pressures by improving patient access and delivering increased efficient services, through digital solutions.
Stacey Thomson

Stacey Thomson

Programme Manager

Stacey has 20 years’ experience of working within the NHS. She has worked in General Practice throughout that time so is well aware of the pressures that are faced.

Stacey’s greatest area of knowledge is in Medicines Management and she has recently helped with the development and implementation of a Medicine Hub across a group of newly-merged practices. This involved bringing together a team of Clinical Pharmacists, Pharmacy Technicians and Practice Prescribing Support teams to improve clinical safety and access for patients.

Stacey is a strong advocate for digital solutions and how they can improve services for both staff and patients.

Sophie Booth

Sophie Booth

Project Support Officer

Sophie focuses on organisational development and administrative support to the whole team. With a keen eye for quality assurance, Sophie helps to ensure consistent and standard processes are embedded into programme delivery and workflows. Having a strong background in developing learning materials and delivering student education at the highest level, alongside being native to Germany and speaking three languages, the team are able to use this resource to shape new sessions and programme structure.
Liam Wright

Liam Wright

Digital Marketing Advisor

Liam is our digital marketing advisor and provides support for GP practices to use technology – in particular social media and video. Working with primary care, he develops and delivers targeted social media campaigns and has a digital marketing degree from Manchester Met University.

Stacey Power

Project Assistant

Prior to joining Redmoor Health Stacey worked in General Practice for 7 years, joining a Surgery in Bolton as a receptionist. Her career has spanned from Receptionist to Medical Secretary, to Practice Manager. Through these roles she has gained experiences in coding, summarising, and implementing new clinical and telephony systems. Stacey understands the pressure General Practice faces and is looking forward to help relieve these pressures for General Practice and patients alike.
Connor Fogg

Connor Fogg

Project Assistant

Connor worked as a Receptionist, Administrator and Medical Coder in General Practice for two years before joining Redmoor Health. Alongside his current role as a Project Assistant, he also works on the Extended Access Service as a Shift Leader. Connor has seen the full patient journey from start to finish through these roles whilst working alongside Secretaries, GP's and Practice Management - and the pressure that comes along with it all - "I look forward to supporting staff working in Primary Care through our digital services at Redmoor Health to help create a more efficient and effective process for both patients and practices."

Dayna Booth

Admin Officer

Dayna is our Administration Assistant and provides support to our whole team, helping with numerous different tasks such as research and organisational development. Dayna has previously worked in the Public sector at Lancashire Constabulary as a Call Handler Operator as well as completing her Level 3 Administration Assistant apprenticeship at Preston College. Dayna also has experience of working in the Private Sector, working in Solicitor firms since the age of 16.

Jennifer White

Admin Officer

Jennifer is a positive and outgoing administrative professional with an eye for detail and a passion for organisation. After a year of being a stay-at-home Mum, she’s eager to get her teeth back into the world of administration, liaising with the wider Redmoor team to provide support and assistance on everything tech. Jennifer’s background is in office management and personal assistance, she also has a degree in Broadcast Journalism providing her with 12+ years’ experience in effective communication and interpersonal skills.
Kylie Halliwell

Kylie Halliwell

Project Assistant

Kylie is a dedicated and experienced healthcare professional with nearly a decade of service in the National Health Service (NHS). Throughout her career, she has seamlessly navigated various nursing roles, showcasing her versatility and commitment to patient care. Kylie's expertise spans from trauma care to general practice, allowing her to develop a comprehensive understanding of the diverse challenges within the healthcare system.

Having worked extensively with systems like EMIS, Kylie possesses a high level of technical proficiency, enhancing her ability to provide efficient and effective care. Her hands-on experience in different areas of the NHS has equipped her with a wealth of knowledge, enabling her to navigate the complexities of the healthcare landscape.

Kylie's commitment to her profession is underscored by her resilience and adaptability, as she has actively contributed to the NHS for nearly a decade. Her insights into the pressures faced by the healthcare system reflect a deep understanding of the current challenges and underscore her passion for making a positive impact in the field. Through her dedication and expertise, Kylie continues to play a crucial role in ensuring the well-being of patients within the NHS.

Sophie Wynne

Sophie Wynne

Admin Officer

Steve Tingle

Steve Tingle

Associate Adult Social Care Specialist

Mike Parker

Mike Parker

Evaluation Consultant

Mike is the founder and Managing Director of a public health consultancy, Progress Health Partnerships Ltd who we work closely with. They Support public, private and voluntary sector organisations in researching, planning, developing, implementing and evaluating public health related activity. Recent clients have included NHS England, Greater Manchester Health and Social Care Partnership, GM Cancer Vanguard, Greater London Combined Authorities, City of London Corporation, Dorset County Council, London Boroughs including Bexley, Tower Hamlets and Hounslow, Wigan Athletic Community Trust, LFC Foundation, Derby County Community Trust, Aston Villa Foundation, Nike, Sporta, Sport England, National County Sports Partnership, Lancashire and South Cumbria NHS, Greater Sport and more.

Partnerships

PRIMARY CARE ANALYTICS

Primary Care Analytics is a team of data specialists and General Practice experts who support you to improve patient outcomes and optimise healthcare delivery.