Redmoor Health initially looked at the current use of GP Online Services and the NHS App and found the following:
- Online booking of appointments had been disabled during the Covid pandemic, to avoid unnecessary footfall into practice by patients booking for routine issues that could be handled remotely, and a total-triage model was adopted
- The actual ordering of medications online was low compared to the number of patients enabled to do so.
The Practice Manager was informed how this data can be accessed via the Patient Online Management Information dashboard and was also shown figures specifically relating to the NHS App. These figures can be seen below.