Welcome to Redmoor Health Limited! Our ethos is supporting healthcare professionals with digital transformation and support. We are a trusted partner of the NHS England for all things digital. Our vision is to build products for healthcare professionals that support them in their day-to-day life.

Our Digital Journey Planner (DJP) is an online self-assessment tool for GP practices. We have developed the system with NHS England, to optimise general practice knowledge, understanding and processes, with the aim to improve patient experience.

The DJP makes planning improvements easy by generating an action plan based on your answers, giving practices clear and attainable areas for improvement, and highlighting the tools and resources available to support with implementation.

  1. Who we are and how to contact us
    1. is a website operated by Redmoor Health Limited (“Redmoor”, “we“, “us”). We are registered in England and Wales under company number 10686619 and have our registered office at Vantage House, Euxton Lane, Euxton, Chorley, Lancashire, PR7 6TB.  
    2. To contact us, please email us at:
  1. Our contract with you
    1. These terms and conditions (Terms) apply to the order by you and the supply of services by us to you (Contract). They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are applied by law, trade, custom, practice or course of dealing. 
    2. By using our website and placing an order for our Services, you confirm that you accept these Terms and that you agree to comply with them.
    3. If you do not agree to these Terms, you must not use our website.
    4. We recommend that you print a copy of these Terms for future reference.
  1. Term

The Contract shall commence on the Commencement Date and shall continue, unless terminated earlier in accordance with clause 5 (Cancelling your order and obtaining a refund) or clause 16 (Termination and consequences of termination) for an initial term of 3 months (Initial Term) whereafter the Contract shall automatically renew on a rolling 1 month basis (each a Renewal Term) unless terminated in accordance with clause 5 (Cancelling your order and obtaining a refund) or clause 16 (Termination and consequences of termination).

  1. Placing an order and its acceptance
    1. Placing your order
      1. Please follow the onscreen prompts to place your order. You may only submit an order using the method set out on the website. Each order is an offer by you to buy the services specified in the order (Services) subject to these Terms.
    2. Correcting input errors
      1. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order and any information submitted by you is complete and accurate.
    3. Acknowledging receipt of your order
      1. After you place your order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 4.4 (Accepting your order).
    4. Accepting your order
      1. Our acceptance of your order takes place when we send an email to you to accept it (Order Confirmation), at which point and on which date (Commencement Date) the Contract between you and us will come into existence. The Contract will relate only to those Services confirmed in the Order Confirmation.
    5. If we cannot accept your order
      1. If we are unable to substantially supply you with the Services for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Services, we will refund you the full amount.
  1. Cancelling your order and obtaining a refund
    1. During the Initial Term you may cancel the Contract by providing not less than 3 months’ written notice in accordance with clause 5.3.
    2. During any subsequent Renewal Term(s) you may cancel the Contract by providing not less than 1 months’ written notice in accordance with clause 5.3.
    3. To cancel the Contract, you must e-mail us at:]. Cancellation is effective upon receipt of e-mail from you. We will usually email you to confirm we have received your cancellation. 
    4. You can also cancel the Contract by post to Vantage House, Euxton Lane, Euxton, Chorley, Lancashire, PR7 6TB. If you are emailing us or writing to us, please include details of your order to help us to identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date of receipt of the email or post the letter to us.
  2. Our services
    1. Descriptions and illustrations 
      1. Any descriptions or illustrations on our website are published for the sole purpose of giving an approximate idea of the services described in them. They will not form part of the Contract or have any contractual force.
    2. Compliance with specification. 
      1. Subject to our right to amend the specification (see clause 6.3) we will supply the Services to you substantially in accordance with the specification for the Services. 
    3. Changes to specification
      1. We reserve the right to amend the specification of the Services if required by any applicable statutory or regulatory requirement or if the amendment will not materially affect the nature or quality of the Services.
    4. Reasonable care and skill
      1. We warrant to you that the Services will be provided using reasonable care and skill.
    5. Time for performance
      1. We will use reasonable endeavours to meet any performance dates specified in the Order Confirmation from time to time, but any such dates are estimates only and failure to perform the Services by such dates will not give you the right to terminate the Contract.
  1. Your obligations
    1. General
      1. It is your responsibility to ensure that:
        1. you cooperate with us in all matters relating to the Services;
        2. you provide us with such information and materials (including but not limited to account information) we may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects;
        3. you comply with all applicable laws;
        4. you keep all of our materials, equipment, documents, and other property (Our Materials) in safe custody at your own risk, and not dispose of or use Our Materials other than in accordance with our written instructions or authorisation;
    2. Account details and user access
      1. Where you, or users appointed by you to use the Services (Appointed Users) are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
      2. We have the right to disable any user identification code or password, whether chosen by you, your Appointed Users, or allocated by us, at any time, if in our reasonable opinion you or your Appointed Users have failed to comply with any of the provisions of these terms of use.
      3. If you know or suspect that anyone other than you or your Appointed Users knows any identification code or password associated to you (or any of your appointed users), you must promptly notify us at:
      4. All persons who access our website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
    3. Viruses, data mining and web scraping
      1. You shall not conduct, facilitate, authorise, or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our website. This includes using (or permitting, authorising, or attempting the use of):
        1. Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process, or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information, or services accessed via the same.
        2. Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends, and correlations.
      2. The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).
      3. This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.
      4. You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
    4. Restrictions on use
      1. You shall not, and shall not allow any third party to, directly or indirectly: (i) modify, copy, reproduce or otherwise create derivatives of any part of the Services and/or deliverables except for the sole purpose of receiving and using the Services and such deliverables in your business; (ii) reverse engineer, disassemble, decompile or otherwise attempt to discover any secret, source code or structure, sequence and organisation of all or any part of the Services and/or deliverables.
    5. If our ability to perform the Services is prevented or delayed by any failure by you to fulfil any obligation listed in this clause 7 (Your Default):
      1. we will be entitled to suspend performance of the Services until you remedy Your Default, and to rely on Your Default to relieve us from the performance of the Services, in each case to the extent Your Default prevents or delays performance of the Services. In certain circumstances Your Default may entitle us to terminate the Contract under clause 16 (Termination);
      2. we will not be responsible for any costs or losses you sustain or incur arising directly or indirectly from our failure or delay to perform the Services; and
      3. it will be your responsibility to reimburse us on written demand for any costs or losses we sustain or incur arising directly or indirectly from Your Default.
  1. Charges
    1. In consideration of us providing the Services you must pay our charges (Charges) in accordance with this clause 8.
    2. The Charges are the prices quoted on our website at the time you submit your order.
    3. If you wish to change the scope of the Services after we accept your order, and we agree to such change, we will modify the Charges accordingly.
    4. In the event that the information you have provided us with at the time you submit an order is incorrect, we reserve the right to amend the Charges and where applicable, raise an invoice for any outstanding Charges due to us.
    5. We take all reasonable care to ensure that the prices stated for the Services are correct at the time when the relevant information was entered into the system. However, please see clause 8.7 for what happens if we discover an error in the price of the Services you ordered.
    6. We reserve the right to increase the Charges on an annual basis with effect from each anniversary of the Commencement Date in line with the percentage increase in the Retail Prices Index in the preceding 12-month period and the first such increase shall take effect on the first anniversary of the Commencement Date and shall be based on the latest available figure for the percentage increase in the Retail Prices Index.
    7. Our Charges are exclusive of VAT. Where VAT is payable in respect of some or all of the Services you must pay us such additional amounts in respect of VAT, at the applicable rate, at the same time as you pay the Charges.
    8. It is always possible that, despite our reasonable efforts, some of the Services on our website may be incorrectly priced. Where the correct price for the Services is less than the price stated on our website, we will charge the lower amount. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. However, if we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Services and refund you any sums you have paid.
  1. How to pay
    1. Initial Term
      1. Payment for the Services during the Initial Term will be made in advance and will be processed by a third-party payment provider, GoCardless. 
      2. By following the onscreen prompts, you will be redirected from our website to GoCardless, who will take payment for the Initial Term upon acceptance of your order.
    2. Renewal Term(s)
      1. Payment for the Services during any Renewal Term(s) is by direct debit. Your designated bank account will be charged automatically each month. 
    1. General payment terms
      1. We will aim to send you a receipted electronic invoice within seven days of the beginning of the month following payment. For any failed or cancelled payments, a £20 administration fee will be levied.
      2. If you fail to make a payment under the Contract by the due date, then, without limiting our remedies under clause 16 (Termination), we may:
        1. suspend your access to the Services until you have made payment of any sums due to us; and/or
        2. charge you interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause will accrue each day at 4% a year above the Bank of England’s base rate from time to time, but at 4% a year for any period when that base rate is below 0%.
      3. You shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
  1. Complaints

If a problem arises or you are dissatisfied with the Services, please contact us at:

  1. Intellectual property rights
    1. All intellectual property rights in or arising out of or in connection with the Services (other than intellectual property rights in any materials provided by you) will be owned by us.
    2. We agree to grant you a fully paid-up, non-exclusive, royalty-free licence during the term of the Contract to copy the deliverables specified in your order (excluding materials provided you) solely for the purpose of receiving and using the Services and such deliverables in your business. You may not sub-license, assign or otherwise transfer the rights granted in this clause 11.2.
    3. You agree to grant us a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any materials provided by you to us for the term of the Contract for the purpose of providing the Services to you.
  1. How we may use your personal information
    1. We will use any personal information you provide to us to:
      1. provide the Services;
      2. process your payment for the Services; and
      3. inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.
    2. We will process your personal information in accordance with our Privacy Policy which can be found at:, the terms of which are incorporated into this Contract.
  1. Warranties
    1. We do not guarantee that our website, any content on our website, or the Services will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
    2. We do not guarantee that our website will be secure or free from bugs or viruses.
    3. You are responsible for configuring your information technology, computer programmes and platform to access our website. You should use your own virus protection software.
    4. The content on our website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our website.
    5. Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete, or up to date.
    6. Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those websites or resources.
  1. Limitation of liability


    1. Nothing in the Contract limits any liability which cannot legally be limited, including liability for:
      1. death or personal injury caused by negligence;
      2. fraud or fraudulent misrepresentation; and
      3. breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
    2. Subject to clause 14.2, we will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
      1. loss of profits;
      2. loss of sales or business;
      3. loss of agreements or contracts;
      4. loss of anticipated savings;
      5. loss of use or corruption of software, data, or information;
      6. loss of or damage to goodwill; and
      7. any indirect or consequential loss.
    3. Subject to clause 14.2, our total liability to you arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will be limited to 100% of the total Charges paid under the Contract.
    4. We have given commitments as to compliance of the Services with the relevant specification in clause 6.2. In view of these commitments, the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.
    5. This clause 14 will survive termination of the Contract.
  1. Confidentiality
    1. We each undertake that we will not at any time during the Contract, and for a period of five years after termination of the Contract, disclose to any person any confidential information concerning one another’s business, affairs, customers, clients or suppliers, except as permitted by clause 15.2.
    2. We each may disclose the other’s confidential information:
      1. to such of our respective employees, officers, representatives, subcontractors, or advisers who need to know such information for the purposes of exercising our respective rights or carrying out our respective obligations under the Contract. We will each ensure that such employees, officers, representatives, subcontractors, or advisers comply with this clause 15; and
      2. as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
    3. Each of us may only use the other’s confidential information for the purpose of fulfilling our respective obligations under the Contract.
  1. Termination, consequences of termination and survival
    1. Termination. 
      1. Without limiting any of our other rights, we may suspend the performance of the Services, or terminate the Contract with immediate effect by giving written notice to you if:
        1. you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 14 days of you being notified in writing to do so;
        2. you fail to pay any amount due under the Contract on the due date for payment;
        3. you undergo a change of control (within the meaning of section 1124 of the Corporation Tax Act 2010) without giving us prior written notice;
        4. you take any step or action in connection with you entering administration, provisional liquidation or any composition or arrangement with your creditors (other than in relation to a solvent restructuring), applying to court for or obtaining a moratorium under Part A1 of the Insolvency Act 1986, being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business;
        5. you suspend, threaten to suspend, cease, or threaten to cease to carry on all or a substantial part of your business; or
        6. your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.
    1. Consequences of termination
      1. On notice of termination of the Contract we can make available to you an offboarding document (Offboarding Document) which details steps you will need to take to have the opportunity to conclude your use of the Services before the Contract is terminated.
      2. On termination of the Contract, your access to the Services will cease immediately and you must return all of our Materials and any deliverables specified in your order which have not been fully paid for. If you fail to do so, then we may enter your premises and take possession of them. Until they have been returned, you will be solely responsible for their safe keeping and must not use them for any purpose unconnected with the Contract.
      3. Termination of the Contract will not affect your or our rights and remedies that have accrued as at termination.
  1. Events outside our control
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).
    2. If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
      1. we will contact you as soon as reasonably possible to notify you; and
      2. our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. We will arrange a new date for performance of the Services with you after the Event Outside Our Control is over.
    3. You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 60 days. To cancel please contact us. If you opt to cancel, we will refund the price you have paid, less the charges reasonably and actually incurred us by in performing the Services up to the date of the occurrence of the Event Outside Our Control.
  1. Communications between us
    1. When we refer to “in writing” in these Terms, this includes email.
    2. Any notice or other communication given by one of us to the other under or in connection with the Contract must be in writing and be delivered personally, sent by pre-paid first-class post or other next working day delivery service, or email.
    3. A notice or other communication is deemed to have been received:
      1. if delivered personally, on signature of a delivery receipt or at the time the notice is left at the proper address;
      2. if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
      3. if sent by email, at 9.00 am the next working day after transmission.
    4. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped, and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
    5. The provisions of this clause will not apply to the service of any proceedings or other documents in any legal action.
  1. General
    1. Entire agreement
      1. The Contract is the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.
    2. Language
      1. These Terms and the Contract are made only in the English language.
    3. There are other terms that may apply to you
      1. These Terms of use refer to the following additional terms, which also apply to your use of our website:
        1. Our Privacy Policy:
        2. Our Cookie Policy: 
    4. We may make changes to these Terms
      1. We amend these Terms from time to time. 
      2. Every time you wish to use our website, please check these Terms to ensure you understand the Terms that apply at that time. 
      3. These Terms were last updated in May 2023.
    5. Assignment and transfer
      1. We may assign or transfer our rights and obligations under the Contract to another entity but will always notify you by posting on this webpage if this happens.
      2. You may only assign or transfer your rights or your obligations under the Contract to another entity, person, user (or similar) if we agree in writing.
    6. Variation
      1. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).
    7. Waiver
      1. If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.
    8. Severance
      1. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    9. Third party rights
      1. The Contract is between you and us. No other person has any rights to enforce any of its terms.
    10. Survival
      1. Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination will remain in full force and effect.
    11. Governing law and jurisdiction
      1. The Contract and these Terms are governed by English law and we each irrevocably agree to submit all disputes arising out of or in connection with the Contract to the exclusive jurisdiction of the English courts.