Redmoor Health’s yourHub programme is a collaborative and scalable delivery programme that brings people together to optimise processes and technology to create better workforce and patient outcomes.
What does the programme support?
The programme tackles these issues through the use of hubs, collaborative and integrated ways of working.
Chronic workforce issues
Tight and restricted finances
Increased patient need and demand
Ageing technical infrastructures
Inappropriate digital solutions
The PCN Hub programme allows total flexibility of support. You can decide which stage you want to start at and what your collaboration hub will be focused on. Some popular focuses include developing:
How it works
Our yourHub development framework assists PCNs with implementation in four manageable stages. Each stage contains a variety of support offers which adapts depending upon your requirements.
Bespoke PCN baselining, used to establish the current level of a PCN’s maturity. Stage one guides PCNs through an evaluation of collaborative working, in areas like, operations, structure, governance, service delivery, finance and more.
Visioning a common PCN goal for all practice staff via a three-step workshop phase:
Phase 1: Scene setting, establishing where you are as a PCN and identifying areas of weakness.
Phase 2: Establishing what the areas of achievement, strength, collaborative effort and collective passions are
Phase 3: Agreeing the burning issues to hand and the opportunities for growth.
This will provide the PCN with it’s top priorities in order to shape the PCN Hub focus.
This stage involves trusted and co-creative working between Redmoor and the PCN. As the PCN works to engage stakeholders and implement changes, Redmoor provides step-by-step mentoring and support along the way; including comms strategies & content, work models, systems & technical training, evaluation and any other bespoke requirements. There are varying elements of support required to assist practices to work at scale. The programme can concentrate on specific focal areas or support a new model of care to go live. Some examples of practice and PCN support that providers and commissioners are opting for are:
- Full PCN Hub end to end programme support
- Digital and operational process mapping
- New models of delivery, including options appraisals and gap analysis
- Access areas like digital front doors, online service, advanced telephony, non-clinical triage
- ARRS as a service, optimisation and retention of ARRS roles in PCNs
- Scaling up
- Neighbourhood integration
- And many more
Following the Hub go-live, we will review and assess how the project went, success factors, outcomes and lessons learned. This will provide the evidence base of how the programme met the intended outcomes as well as identifying any unintended benefits.
Redmoor are currently working with over 124 PCNs in the UK. We have an experienced team of former or current primary care staff who have worked in medical, technical, leadership or communications roles within the NHS. On our yourHub programme we support you with specialist staff who are here to do the heavy lifting needed to develop a PCN.
A Registered General Nurse by background having trained over 36 years ago and following a number of years as Director of Clinical Services in private hospitals, she became the Business Director for 3 GP companies delivering community-based NHS services including an Out of Hours GP service, Community Dermatology, Ophthalmology, Sexual Health and Urology.
She became the Director of Operations responsible for the management of 2 Same Day Health Centres and a minor injury unit in the North West.
Following a successful procurement process and as Director of Quality & Performance, Gillian led the mobilisation and Go Live for a Yorkshire Urgent Care system ensuring the smooth transition of service delivery.
In the past 5 years Gillian has supported a GP Federation as an interim Quality & Compliance Manager, PCN Manager and Interim Business Director.
Most recently she retrained to support her local Covid vaccination team as a vaccinator and subsequently became Interim Business Manager for her local PCN. She is now using her previous experience to assist Redmoor Health with the design and development of the PCN Maturity programme.
Before joining Redmoor, Alex was working as a Deputy Practice Manager, and therefore understands the challenges of general practice. Alex is employed by Redmoor Health as a Programme Manager and is passionate about supporting healthcare providers to make the most out of the digital solutions that are available to them.
”I personally have found working with the team at Redmoor incredibly refreshing and enjoyable; they are experienced, enthusiastic, forward thinking, motivating, organised and really personable.Dr Anish RadiaNorth Camden PCN
Make an enquiry