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Redmoor Health’s yourHub programme is a collaborative and scalable delivery programme that brings people together to optimise processes and technology to create better workforce and patient outcomes.

What does the programme support?

The programme tackles these issues through the use of hubs, collaborative and integrated ways of working.

Chronic workforce issues

Poor estates

Tight and restricted finances

Increased patient need and demand

Ageing technical infrastructures

Inappropriate digital solutions

The PCN Hub programme allows total flexibility of support. You can decide which stage you want to start at and what your collaboration hub will be focused on. Some popular focuses include developing:


Admin Hub

Where the PCN combine efforts both operationally and technically to streamline and automate administrative functions to reduce the burden.

Non-clinical Triage or Signposting Hub

Optimising the non-clinical frontline staff to use clinically safe triage systems in order to streamline patients into various appointments and services within the practice and PCN.

Online Consultation Hubs

Offer of a combined PCN OC model where patients, when appropriate, can use OC to manage ie referrals, medication queries, general enquiries without the need for an appointment.

Same Day Appointment Hub

At PCN level, using either or both advanced telephony and OC to manage access and signpost same day needs into a PCN clinical service to consult & complete

Care Navigation Hub

Using digital systems to manage a PCN end to end care navigation system, designed around the workforce of the PCN and practice.

How it works

Our yourHub development framework assists PCNs with implementation in four manageable stages. Each stage contains a variety of support offers which adapts depending upon your requirements.

PCN Development Planning

Bespoke PCN baselining, used to establish the current level of a PCN’s maturity. Stage one guides PCNs through an evaluation of collaborative working, in areas like, operations, structure, governance, service delivery, finance and more.

PCN Hub Visioning Workshop

Visioning a common PCN goal for all practice staff via a three-step workshop phase:

Phase 1: Scene setting, establishing where you are as a PCN and identifying areas of weakness.

Phase 2: Establishing what the areas of achievement, strength, collaborative effort and collective passions are

Phase 3: Agreeing the burning issues to hand and the opportunities for growth.

This will provide the PCN with it’s top priorities in order to shape the PCN Hub focus.

PCN Hub Programme Delivery

This stage involves trusted and co-creative working between Redmoor and the PCN. As the PCN works to engage stakeholders and implement changes, Redmoor provides step-by-step mentoring and support along the way; including comms strategies & content, work models, systems & technical training, evaluation and any other bespoke requirements. There are varying elements of support required to assist practices to work at scale. The programme can concentrate on specific focal areas or support a new model of care to go live. Some examples of practice and PCN support that providers and commissioners are opting for are:

  • Full PCN Hub end to end programme support
  • Digital and operational process mapping
  • New models of delivery, including options appraisals and gap analysis
  • Access areas like digital front doors, online service, advanced telephony, non-clinical triage
  • ARRS as a service, optimisation and retention of ARRS roles in PCNs
  • Scaling up
  • Neighbourhood integration
  • And many more


Following the Hub go-live, we will review and assess how the project went, success factors, outcomes and lessons learned. This will provide the evidence base of how the programme met the intended outcomes as well as identifying any unintended benefits.

Our Team

Redmoor are currently working with over 124 PCNs in the UK. We have an experienced team of former or current primary care staff who have worked in medical, technical, leadership or communications roles within the NHS. On our yourHub programme we support you with specialist staff who are here to do the heavy lifting needed to develop a PCN.

Helen Holmes-Fogg

Helen Holmes-Fogg

Director of Strategy and Development

Helen has had a varied 22 year executive career in and around the NHS. Qualifying from UCLAN in Health Policy and Management, she worked as a senior operational manager designing and delivering urgent care, clinical triage and call handling services. She has been responsible for the implementation of electronic patient management systems and the first NHS111 face to face site at a vanguard Urgent Care Centre front-ending ED. She was part of the procurement team for the North West’s first NHS111 service alongside North West Ambulance Trust. As Director of Strategy, Helen led the successful procurement of a Yorkshire Urgent Care System, leading to transformational service delivery. Over the past 5 years as the CEO of a GP Federation, she led the early formation of collaborative general practice. This grassroots revolution led the maturity and readiness for the introduction of Primary Care Networks. During this time, Helen’s team proudly developed a nationally recognised enhanced care home service. As part of the local health and care system, Helen chaired an integrated care provider group combining primary, community, allied services, and the voluntary sector, leading the local covid response programme. Helen is naturally driven to connect people and services at a local or system level. She sees digital integration as the enabler of future health and care delivery.
Gillian Gregory

Gillian Gregory

Digital Programme Manager

Gillian has had a wide and varied career in clinical and executive management in both the NHS and private sector.

A Registered General Nurse by background having trained over 36 years ago and following a number of years as Director of Clinical Services in private hospitals, she became the Business Director for 3 GP companies delivering community-based NHS services including an Out of Hours GP service, Community Dermatology, Ophthalmology, Sexual Health and Urology.
She became the Director of Operations responsible for the management of 2 Same Day Health Centres and a minor injury unit in the North West.

Following a successful procurement process and as Director of Quality & Performance, Gillian led the mobilisation and Go Live for a Yorkshire Urgent Care system ensuring the smooth transition of service delivery.

In the past 5 years Gillian has supported a GP Federation as an interim Quality & Compliance Manager, PCN Manager and Interim Business Director.
Most recently she retrained to support her local Covid vaccination team as a vaccinator and subsequently became Interim Business Manager for her local PCN. She is now using her previous experience to assist Redmoor Health with the design and development of the PCN Maturity programme.

Alex Harper

Alex Harper

Digital Programme Manager

Alex began her career in the NHS at the age of 19, working in Reception at her local GP surgery whilst studying for her Business Management degree. After graduating, Alex went on to work for a national primary care provider, initially as a Rota and Compliance Auditor and then as their Integration Manager. Looking for something a bit closer to home, Alex went on to work for the GP Federation in the area in which she lived, starting off as their Operations Manager, managing an Out of Hours service, Extended Access service and setting up a Social Prescribing Service, before transitioning into a Primary Care Network Manager as they were nationally incepted. During her time as a PCN Manager, Alex was involved in the recruitment and introduction of multiple new roles in primary care, including Clinical Pharmacists, Paramedics and First Contact Physiotherapists. At the beginning of the COVID pandemic, Alex was instrumental in the local response, setting up a hot site and working at a system level on surge planning and monitoring daily capacity and demand across all services.

Before joining Redmoor, Alex was working as a Deputy Practice Manager, and therefore understands the challenges of general practice. Alex is employed by Redmoor Health as a Programme Manager and is passionate about supporting healthcare providers to make the most out of the digital solutions that are available to them.

I personally have found working with the team at Redmoor incredibly refreshing and enjoyable; they are experienced, enthusiastic, forward thinking, motivating, organised and really personable.

Dr Anish RadiaNorth Camden PCN

Make an enquiry

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